Service Center Manager

Ruhrpumpen; Witten; Vor Ort; EUR 85.000 - 110.000; Vollzeit

Zusammenfassung

Ruhrpumpen in Germany seeks an experienced ServiceCenter Manager to lead a multidisciplinary service operation, driving execution excellence, continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.

You will oversee strategic and operational aspects, manage field service, optimize processes, lead a team, and prepare reports for senior leadership while ensuring alignment with customer expectations and financial KPIs.

Qualifikationen

• Experience leading a service center or multi-disciplinary service team.
• Strong process optimization and workflow design abilities.
• Proven track record in KPI and financial performance analysis.

Aufgaben

• Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement
• Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines
• Establish and refine operational processes, standards, and best practices to elevate service performance and reliability
• Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations
• Manage and support field service operations, ensuring proper planning, execution, and follow‑through
• Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates
• Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements
• Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture
• Prepare operational, performance, and financial reports for senior leadership

Kenntnisse

Leadership

Service center operations

Process optimization

Resource planning

Cross-functional coordination

Customer engagement

KPI analysis

Quality assurance

German language skills

English language skills

Pump experience

Jobbeschreibung

Ruhrpumpen is seeking an experienced ServiceCenter Managerto lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.

Key Responsibilities

• Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement
• Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines
• Establish and refine operational processes, standards, and best practices to elevate service performance and reliability
• Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations
• Manage and support field service operations, ensuring proper planning, execution, and follow‑through
• Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates
• Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements
• Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture
• Prepare operational, performance, and financial reports for senior leadership

Knowledge Areas

• English and German skills conversational required
• Pump experience is highly desired
• Based in Germany and able to workOn Site - Our offices are located in Witten.
• Advanced service operations management
• Process optimization and workflow design
• Resource planning and cross‑functional coordination
• Customer engagement and issue resolution
• Financial and operational KPI analysis
• Quality assurance and compliance standards