Service CCaaS Technology Delivery Manager (CMT)

Accenture; Wiesbaden; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global consulting firm in Wiesbaden is seeking a Service CCaaS Technology Delivery Manager to develop and implement transformation strategies for customer channel solutions. The ideal candidate will manage end-to-end delivery, enhance CCaaS offerings, and communicate effectively with stakeholders. This senior-level, full-time role requires expertise in CCaaS solutions and Agile project management. Competitive compensation and growth opportunities are offered.

Qualifikationen

• Experience in developing CCaaS transformation strategies.
• Strong project management skills with Agile methodology.
• Ability to communicate effectively with stakeholders.

Aufgaben

• Develop and implement CCaaS transformation strategy.
• Lead complex global delivery lifecycle of Service technology solutions.
• Manage project teams and ensure project milestones are met.

Kenntnisse

Client engagement skills

Agile project management

CCaaS solutions expertise

Ausbildung

Bachelor's degree or equivalent experience

Jobbeschreibung

Service CCaaS Technology Delivery Manager (CMT)

Delivery Lead Manager | Senior Level | Full time

Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

Job Description:

Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company’s vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions.

The work:

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions

Develops strong working relationships with the senior management team and identifies follow-on project opportunities

Manages and contributes to development of the platform migration and global roll out strategy and execution

Works with software and technology partners to design & deliver Service-focused solutions

Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning

Manages day to day on-shore and off-shore project teams during the project lifecycle

Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories

Manages experience-led teams in developing strategic vision and creative UI/UX design

Interacts with client stakeholders for business justification, funding, scope, and timeline

Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office

Multiple Locations | Senior Level | Full time

Customer Experience and Service Transformation Advisory Senior Manager (H&PS)

Multiple Locations | Senior Level | Full time

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