Senior Technical Project Manager (Customer Success)

Jacobian; Deutschland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Performance-based bonus

Fully remote options

Development budget

Impactful healthcare work

Job summary

Jacobian is seeking a Senior Technical Project Manager to own the delivery of SmartReports implementations across EMEA for hospitals and radiology practices. You will coordinate between hospital IT departments, internal delivery teams, and external vendors to ensure scope, timeline, and risk are managed from discovery to go-live and hypercare.

You will steer technical conversations about HL7 interfaces, document decisions, and keep stakeholders updated through structured status meetings and

Qualifications

• Experience delivering enterprise software or healthcare IT implementations.
• Strong documentation and communication in English; German preferred for DACH.
• PM certification is a plus (PMP/PRINCE2).
• Experience with Jira-based delivery and phase-gate project models.
• Awareness of GDPR/regulatory environments is a plus.

Responsibilities

• Own end-to-end delivery of SmartReports implementations across EMEA (discovery to hypercare).
• Coordinate between hospital IT, internal delivery teams, and partner vendors to align scope, timeline and risk.
• Document decisions and maintain clear, structured communication up to executive level.
• Run status calls, agendas, minutes, and decision logs; manage transitions to operations.
• Ensure compliant, traceable delivery with cross-functional stakeholders.

Skills

HL7 knowledge

Stakeholder management

Agile project management

Communication

Education

Bachelor's or Master's in STEM/IT

Tools

Jira

Phase-gate framework

Job description

• As a Senior Technical Project Manager on our EMEA Customer Success team, you own the delivery of SmartReports implementations for hospitals and radiology practices across the region — from contract signature through go-live and into hypercare
• The “technical” in the title doesn’t mean you design the solution yourself — that’s what our integration architects and engineers are for — it means you can follow and steer the technical conversation: you understand what an HL7 interface is and why it might fail, you know which questions to ask a hospital IT department, and you make sure technical decisions get properly documented, communicated, and executed on schedule
• You’re the person who sits between the customer’s IT department, our internal delivery teams, and partner vendors (RIS/PACS providers), keeping everyone aligned on scope, timeline, and risk
• Own end-to-end delivery of SmartReports implementations across EMEA — from discovery and solution design through configuration, integration, testing, go-live, and hypercare — following our phase-gate delivery model
• Coordinate and document the solution design, working with our integration architects and engineers to capture integration architecture, interface decisions, and configuration options
• Manage technical workstreams with hospital IT, tracking and coordinating HL7/RIS/PACS integration topics, network and security requirements, and deployment questions
• Manage external technology and channel partners, coordinating delivery wherever results depend on third parties
• Qualify and upscale issues during implementation: gather the relevant context, write clear, complete tickets for Engineering, and track them to resolution — keeping the customer informed along the way
• Serve as the primary customer contact throughout implementation — running status calls, agendas, minutes, and decision logs with clear, structured communication up to executive level
• Hand over cleanly into operations through structured transitions to Customer Support, complete documentation, and readiness checkpoints, and contribute to our internal knowledge base so learnings scale beyond a single project

Benefits

• Performance-based bonus scheme
• Flexibility including fully remote options
• Individual development budget to support your professional growth
• Meaningful work that positively impacts healthcare and people’s lives
Opportunity to contribute to a cutting-edge medical software product with rapid growth and significant funding
• Positive, highly skilled and international team

Understanding of medical/radiology terminology and clinical workflows is a plusStrong technical affinity — you’re comfortable in conversations about HL7 interfaces, RIS/PACS environments, and hospital IT constraints, and you can translate between engineers and non-technical stakeholders; you don’t need to be an engineer or architect yourselfProject management certification (PMP, PRINCE2, or similar) is a plusProven ability to run multiple concurrent projects and coordinate cross-functional stakeholders (Product, Engineering, Sales, Support, external vendors) without formal authorityExperience with Jira-based delivery and phase-gate project modelsAwareness of working in a regulated environment (medical device software, GDPR) is a plusStrong documentation discipline: solution design write-ups, status reports, decision logs, and tickets that others can actually work fromExcellent communication in English; German at a professional level strongly preferred for the DACH customer baseBachelor’s or Master’s degree in STEM, Business Informatics, IT, or a related field — or equivalent experienceExperience with speech recognition, structured reporting, or AI-supported clinical documentationSeveral years of project management experience delivering enterprise software or healthcare IT implementations