Senior Support Engineer (ReSharper) arbeitnow jetbrains Berlin; Munich; Remote · 10/13/2026

Primetime; Berlin, München; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work location

Remote days abroad up to 30

Medical insurance allowance

Learning and development opportunities

Relocation support

Language classes

Meal allowance

Mental health support

Gym or sports stipend

Internal events

Job summary

JetBrains is seeking a remote Support Engineer with a strong .NET background to closely assist developers, reproduce complex bugs, and guide product improvements. You will work with developers, QA, and marketing to drive fixes, create knowledge bases, and help users adopt new technologies in a distributed team environment.

You will be empowered to own technical issues from discovery to resolution, communicating clearly in English and mentoring others when needed.

Qualifications

• Proficiency with the .NET technology stack and IDEs.
• Experience reading, writing and debugging C# applications.
• Experience supporting commercial software and troubleshooting complex issues.
• Familiarity with generative AI in development workflows.
• FLUENCY in English with strong communication.

Responsibilities

• Investigate and resolve complex technical issues from users worldwide.
• Reproduce edge-case scenarios and report bugs clearly to product teams.
• Collaborate with developers and QA to drive fixes and improvements.
• Create knowledge base articles and troubleshooting guides for self-service.
• Guide users to adopt new technologies, including AI tools in workflows.

Skills

.NET stack proficiency

C# debugging

Bug investigation

Clear communication

Independent work

Team collaboration

Continuous learning

Tools

Visual Studio

VS Code

Bug tracking tools

Job description

Type: Remote

You work with the .NET stack, love diving deep into tricky technical problems, and enjoy helping developers. You want to advocate for users’ interests and improve the developer tools so many developers use daily.

About JetBrains

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

What you’ll do

ReSharper enhances Visual Studio with advanced code inspections, refactorings, and navigation, while Rider and our .NET tools help developers build software across platforms. As software development evolves, especially with generative AI, our users run into complex technical challenges that require deep investigation.

This role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you’ll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.

Day to day, you will:

• Investigate and resolve complex technical issues submitted by users worldwide.
• Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
• Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
• Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.
• Guide users to adopt new technologies, including generative AI tools within the development workflow.

What you’ll bring:

• Curiosity to find the real cause, not just a workaround.
• Ability to explain complex ideas clearly and simply.
• Persistence when investigating edge cases from minimal data.
• A user-first mindset that actively advocates for customer needs.
• The ability to work independently while staying connected with a distributed team.
• A commitment to continuously learning and expanding your technical craft.

What you’ll need:

• Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
• Ability to read, write, and debug C# applications effectively.
• Practical experience investigating, troubleshooting, and supporting commercial software applications.
• Understanding of generative AI applications within software development workflows.
• Fluency in English with strong written and verbal communication skills.
• Experience with Help Desk systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).
• Familiarity with modern IDEs and development tools across multiple platforms.
• Experience onboarding and mentoring support engineers or handling escalated technical cases.

What success looks like

Success in this role means being a technical expert our users trust and a key partner to our development teams. You’ll consistently get to the root cause of complex technical issues, turning user feedback into actionable product improvements. You’ll leave our support resources better than you found them.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

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This overview was written from the original listing to help you understand the role. Always confirm the specifics on the employer’s application page.