Customer Success Engineer EMEA - w/m/d

JetBrains; Deutschland; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work location

Remote work up to 30 days abroad

Meal/Lunch allowance

Medical insurance allowance

Learning and development opportunities

Relocation support

Language classes

Internal events

Job summary

JetBrains is seeking a Customer Success Engineer to build strong technical relationships with customers and help them adopt JetBrains products to achieve business outcomes. You will act as a trusted advisor, coordinate with account teams, and advocate for customers within JetBrains while staying current with evolving technologies.

You will work closely with sales and product teams, address technical and business challenges, and travel about 25% as needed, in a role that blends hands-on

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML or related IT fields.
• Hands-on knowledge of AI/LLMs in software development.
• Strong verbal and written communication in English and local office language.
• Exceptional presentation skills for demonstrating JetBrains products to customers.

Responsibilities

• Work closely with JetBrains Account Executives to manage customer relationships.
• Help customers adopt JetBrains products to achieve business outcomes and assist with architecture and adoption barriers.
• Manage technical relationships for a portfolio of accounts and define account strategies.
• Advocate for customers within JetBrains and coordinate with Support and Product Engineering.
• Recommend product enhancements based on customer feedback and experiences.
• Support product teams in presenting new ideas to customers and stay current on technology trends.
• Collaborate with Sales to develop short and long-term account plans for expansion.

Skills

Technical consulting

Customer success

Customer-facing roles

Software development

QA

IT

DevOps

ML

AI/LLMs

English communication

Local language communication

Presentation skills

Large software teams

Team collaboration

Job description

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market. Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In This Role, You Will

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
• Be the customers’ advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
• Recommend product enhancements based on your customer experiences and the feedback you receive.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software development tooling.
• The ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• A collaborative and team-focused mentality, with a willingness to take initiative.
• Self-direction and resourcefulness.
• The ability to travel approximately 25% of the time.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.
• Some benefits may vary depending on location.

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

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