Senior Support Engineer, AWS Monetization

Amazon Deutschland; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading technology company in Berlin is seeking a Senior Support Engineer to manage AWS billing processes. The role involves addressing customer inquiries, improving operational efficiencies, and collaborating with engineering teams. Candidates should have strong data analysis skills and over 8 years of relevant experience. This position offers a flexible schedule to enhance work-life balance.

Qualifikationen

• 8+ years of relevant work experience in sales operations.
• Experience using Microsoft Excel to manipulate and analyze data.
• Working knowledge of SQL.

Aufgaben

• Address AWS customer billing issues and gather feedback.
• Support monthly billing processes and auditing data.
• Identify and implement operational improvements.
• Support projects and ensure successful execution.

Kenntnisse

Data analysis using Microsoft Excel

SQL knowledge

Sales operations experience

Program management

Ausbildung

Bachelor’s degree or equivalent

Master’s degree or equivalent

Jobbeschreibung

Overview

Senior Support Engineer, AWS Monetization. Stellen-ID: 3037589 | Amazon Web Services Development Center Germany GmbH

AWS has the most services and more features within those services, than any other cloud provider—from infrastructure technologies like compute, storage, and databases—to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also values work-life balance and offers a flexible schedule to support a productive and well-balanced life both in and outside of work. We support mentoring and career progression, with formal mentoring opportunities and team-wide collaboration and learning. AWS champions a culture of inclusion with employee-led affinity groups and ongoing learning experiences. Our Leadership Principles emphasize diverse perspectives, curiosity, and earning trust.

The L6 Support Engineer will establish the monthly billing process, lead process documentation, create support runbooks, establish operational metrics, and manage account growth. The engineer will collaborate with engineering teams to implement AI-driven support solutions. This option creates a dedicated support team but may limit automation development capacity.

The core deliverables include the monthly manual discounting processes, invoice consolidation, Request for Payment (RFP) generation, and audit processes. The role requires working within EU data sovereignty requirements while managing customer cases, documenting solutions, and maintaining billing support procedures. They will identify and resolve root causes of billing issues, participate in support retrospectives, and work with system developers to improve billing operations. The candidate should be a creative problem solver, committed to the team, and able to work around obstacles. The engineer will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions, with opportunities to innovate through process improvement and cross-functional initiatives.

Key responsibilities

• Work with AWS customers to address billing issues and gather valuable feedback
• Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and discount calculations
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support projects and ensure successful execution in an interdisciplinary environment, partnering with business leaders and team members, including Account Managers, Technology partners and Service teams, to deliver on billing objectives of timeliness and accuracy
• Support recurring and ad hoc reporting for various internal/external stakeholders

About the team

Utility Computing (UC) — AWS Utility Computing provides product innovations from foundational services such as Amazon S3 and Amazon EC2 to ongoing innovations that differentiate AWS services. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Qualifications

• Bachelor’s degree or equivalent; Experience using Microsoft Excel to manipulate and analyze data; Working knowledge of SQL; 8+ years of relevant work experience in sales operations
• Master’s degree or equivalent; Program Management experience

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