Senior/Staff UX Researcher

Nexthink; Deutschland; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Meal vouchers (EUR 11)

Hybrid work model

Central offices near Bernabéu Stadium

Zusammenfassung

Nexthink is seeking a Senior/Staff UX Researcher to shape the foundational understanding of our customers and guide where Nexthink invests and how the product evolves.

You will build a research program to uncover mindsets, motivations, and mental models, translating them into durable frameworks that the whole company can build on. You will influence product strategy and mentor teams while advancing Nexthink’s research practices.

Qualifikationen

• 8+ years of UX research experience (Staff) or 5+ years (Senior) with strategic impact.
• Experience building frameworks like mindsets, segmentation, journeys, jobs-to-be-done.
• Hands-on experience exploring AI to improve research operations/analyses.
• Proven track record in designing, validating, analyzing large-scale surveys/telemetry data.

Aufgaben

• Define and lead a strategic research agenda that informs product and business strategy.
• Build durable frameworks to give the company a shared understanding of customers.
• Create trust with internal stakeholders and key customer relationships.
• Partner with field insights, product analytics and data science to triangulate signals.

Kenntnisse

UX research experience

Stakeholder management

Qualitative methods

Quantitative methods

Research program design

Communication to executives

Mentoring

AI in research operations

Ausbildung

Advanced degree in HCI/psychology/anthropology/statistics

Jobbeschreibung

We are looking for a Senior/Staff UX Researcher to build the foundational understanding of our customers that shapes where Nexthink investsand how we evolve the product.This isa strategic role: you will buildaresearch program that uncovers the mindsets, motivations, and mental models behind how our customers work, and turn those into frameworks the rest of the company can build on.

You’llset the research agendabased on a deep understanding of the business strategy butalways “speaking truth to power” by putting the needs of the customer first.You'lldecidewhat'sworth knowing, not just answerwhat'sasked.

Your main responsibilities will include:

• Define and lead a strategic research agenda that surfaces foundational insights capable of shifting product and business strategy, not just answers to individual feature questions
• Build durable frameworkssuch as:customer mindsets and segmentation, mental models, jobs-to-be-done,&journey mapsthat give the whole company a shared, lasting understanding of who our customers are and how they think
• Createtrust withinternal stakeholders whomaintainkey customer relationships
• Partner with teams across the company, from field insights to product analytics and data science, to triangulate qualitative and quantitative signals into a coherent, evidence-backed narrative about our customers
• Own a program of work: set priorities based on what will move the business most, rather thanoperatingas a service function
• Influence product, design, and executive leadership by translating research into clear strategic direction
• Mentor designers, researchers, and product partners to raise the research fluency of the broader organization
• Establish and evolve the methods, tooling, and standards of Nexthink's research practice as it matures

Qualifications:

• 8+ years of UX research experience (Staff) or5+ years (Senior), witha track recordof research that shaped product or business strategy
• Experience building frameworks:segmentations, customer mindsets, journey maps,orjobs-to-be-done that were adopted broadly across an organization
• Hands-on experience trying outdifferent waysthat AI can improve research operations and/or analyses
• Proventrack recordof designing,validating, and analyzing large-scale surveys and telemetry data
• Fluency across qualitative and quantitative methods, and comfort partnering with data science and analytics to combine behavioral data with lived customer context
• Experience researching complex B2B or enterprise software; technical or IT-adjacent domains are a strong plus
• A track recordof influencing without authority;a compelling communicator who can move executives and engineers alike
• Experience building or scaling a research practice (methods, tooling, standards) is a plus
• Advanced degree in human-computer interaction, psychology, anthropology, sociology, statistics, or a related field is a plus; equivalent professional experience is welcome
• Full professionalproficiencyin English (spoken and written); French is a plus.
• Ability to travel 3 to 4 times a year for customer-related events
• Portfolio or work samplesdemonstratingresearch that led to strategic, organization-wide impact

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work, with a structured approach for new …