Senior Service Solution Architect (m/f/d)

Giesecke & Devrient GmbH; München; Remote; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work hours

Remote work option

Performance-based compensation

Job summary

Giesecke & Devrient GmbH is seeking a Senior Service Solution Architect to shape service designs for complex projects. You will manage cost, risk, and delivery setup from a commercial perspective in close collaboration with Service Sales and stakeholders.

The role requires a Master’s or MBA and extensive experience in managed service contracts within multinational environments, with fluency in English and German. Flexible work models and international travel are supported.

Qualifications

• Master's/MBA or equivalent in engineering, science or business.
• 10+ years in managed service contracts with multi-vendor environments.
• 5+ years in international matrix organizations with global subsidiaries.
• Strong profitability calculations and risk assessments.
• Fluent in English and German (spoken and written).

Responsibilities

• Design tailored service solutions for large, non-standard customer projects during tender phase.
• Develop customer-specific service concepts leveraging standard G+D services.
• Evaluate third-party supplier offers, maintenance, FTE requirements, and material consumption.
• Calculate costs for all elements of the defined service scope.
• Define service solution pricing using established methodologies, optimizing benefit and risk for G+D.

Skills

Managed service contracts

International matrix organizations

Data analytics

KPI definition

Project management

Negotiation and communication

Risk assessments

English & German fluency

Education

Master's degree / MBA or equivalent in Engineering, Science, or Business

Job description

Senior Service Solution Architect (m/f/d)

Location: Munich, DE

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

At G+D Currency Technology, Division Currency Management Solutions, Strategic Business Segment Service, in our department Sales Support and Spare Part Management, we are looking for a Senior Service Solution Architect (m/f/d) to shape and define service solution designs for complex, non-standard projects. In this role, you will be responsible for managing cost, risk, and delivery setup from a commercial perspective, in close coordination with key stakeholders such as Service Sales. All activities are aligned with our standard NPI processes and established service concepts.

Your Responsibilities

• Design tailored service solutions for large, non-standard customer projects during the tender phase
• Develop customer-specific service concepts based on requirements, leveraging standard G+D services wherever possible
• Evaluate third-party supplier offers, maintenance activities, FTE requirements, and material consumption
• Calculate costs for all elements of the defined service scope
• Define service solution pricing using established methodologies, optimizing benefit and risk for G+D in alignment with Service Sales and Solution Units

Your Profile

• University degree (Master's, MBA, or equivalent) in Engineering, Science, or Business
• 10+ years of experience in managed service contracts, with deep knowledge of multi-vendor environments
• 5+ years of experience in international matrix organizations and collaboration with global subsidiaries
• Strong skills in profitability calculations and risk assessments
• Excellent coordination, communication, negotiation, and presentation skills
• Proven track record in project management within complex setups
• Ability to manage multiple projects under time pressure
• In-depth knowledge of service concepts and solution design
• Proficiency in data analytics, KPI definition, and performance management
• Fluent in English and German (spoken and written)
• Independent, structured, and solution-oriented working style
• Willingness to travel internationally
• Flexible work hours and the option to work remotely for an optimal work-life balance
• A structured onboarding process and regular, constructive feedback to best support your professional and personal development
• Attractive, performance-based compensation
• A healthy work-life balance with family-friendly benefits and flexible work models
• Comprehensive workplace health management with a wide range of initiatives to promote your well-being
• A collegial and international work environment where collaboration and mutual support are highly valued

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

Anna Lena Henkel [e-mail] https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=27820&career_ns=job_application

We are looking forward to receiving your application!