Senior Service Engineer Germany

Keiron; Bayern; Remote; EUR 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Cutting-edge technology and research

Professional development

Supportive, team-focused environment

Career growth opportunities

Job summary

Keiron is seeking an experienced Senior Service Engineer to lead support and maintenance of advanced industrial printing systems in Bavaria, Germany. You will own installations, commissioning, and high-level service activities at customer sites and internal teams.

The role requires strong troubleshooting, customer-facing skills, and the ability to travel internationally within Europe. You will act as a technical authority, driving continuous improvement, and collaborating with engineering,

Qualifications

• Bachelor in Mechatronics, Electronics, Mechanical Engineering, or related field.
• 8+ years of experience in service engineering and field support with customer-facing responsibility.
• Strong troubleshooting with a system-level view and root cause analysis.
• Hands-on, structured and analytical approach.
• Customer-focused with excellent communication skills.
• Ability to set priorities, make technical decisions independently, and guide others.

Responsibilities

• Lead installation and commissioning with technical ownership and system validation.
• Diagnose and resolve mechanical, electrical, and software issues remotely or on-site.
• Perform preventive and corrective maintenance to improve reliability and uptime.
• Act as trusted technical advisor to customers and manage high-impact interactions.
• Collaborate with engineering, production, and supply chain to improve product reliability.
• Maintain service reports and technical documentation; contribute to knowledge base.
• Identify recurring issues and suggest design or process improvements.
• Travel internationally within Europe to support installations and service activities.

Skills

Troubleshooting

Customer-facing

Technical leadership

Communication

Education

Bachelor's in Mechatronics/Electronics/Mechanical Engineering

Job description

We are seeking an experienced and customer-focused Senior Service Engineer in Bavaria, Germany to lead the support and maintenance of our advanced industrial printing systems. In this role, you will independently manage complex installations, system commissioning, advanced troubleshooting, and high-level service activities at customer sites and within our organization.

As a senior team member, you act as a technical authority and trusted advisor, serving as a key interface between customers, production, and engineering teams. You proactively identify recurring issues, drive continuous improvement, and contribute to product and service enhancements. This role combines deep technical expertise, ownership of critical customer escalations, and strong communication skills in a dynamic environment with both on-site and remote support responsibilities.

• Installation & Commissioning: Lead complex installations and commissioning activities, take technical ownership of system performance, and support pre‑installation planning and system architecture validation.
• Technical Support & Troubleshooting: Diagnose and resolve mechanical, electrical, and software issues both remotely and on-site; provide timely and effective solutions to minimize downtime.
  Act as escalation point for complex and non‑standard issues; perform root cause analysis and define structural corrective actions across mechanical, electrical, and software domains.
• Maintenance & Service: Perform preventive and corrective maintenance on installed systems; proactively improve system reliability and uptime based on field data.
• Customer Interaction: Serve as a trusted technical advisor for customers; manage high‑impact customer interactions, expectations, and critical incidents.
• Cross-Functional Collaboration: Work closely with engineering, production, and supply chain teams to elevate issues, provide feedback, and improve product reliability.
• Documentation & Reporting: Maintain accurate service reports, installation records, and technical documentation; contribute to knowledge base and improve service procedures.
• Continuous Improvement: Identify recurring issues and propose improvements to system design, service processes, and reliability.
• On-Site Support & Travel: Willingness to travel internationally within Europe to support installations and service activities at customer locations.

What You’ll Bring

• Bachelor in Mechatronics, Electronics, Mechanical Engineering, or related field experience.
• 8+ years of experience in service engineering, field support, including complex system troubleshooting and customer-facing responsibility.
• Expert troubleshooting skills with a system-level view, strong root cause analysis capabilities, and the ability to manage highly complex failures.
• Hands‑on mentality with a structured and analytical approach.
• Customer‑focused mindset with excellent communication skills.
• Proven ability to set priorities, make technical decisions independently, and guide others in complex environments.

Bonus Qualifications:

• Experience with laser‑based systems or opto‑mechanical equipment.
• Knowledge of automation and control systems (PLC, motion control, PC‑based systems).
• Familiarity with high‑precision manufacturing environments.
• Experience with international field‑service and customer support.

ABOUT US

Our mission: Why compromise?

Our mission is to achieve a zero‑defect assembly line with unmatched efficiency, transforming electronics manufacturing through LIFT technology. By eliminating the limitations of traditional stencil and jet printing, we provide a fully digital, contactless, and high‑precision solution that enhances quality, speed, and reliability.

At Keiron, we believe manufacturers shouldn’t have to choose between performance and efficiency. Our technology enables autonomous, self‑sustaining production, reducing dependency on consumables and minimizing process inefficiencies. With a focus on automation, precision, and scalability, we are driving the next generation of electronics assembly—where excellence is the standard.

Grow together with Keiron

We’re passionate about transforming industries with cutting‑edge laser technology and are always looking for talented individuals to help us achieve our vision. Explore our exciting career opportunities and discover how you can contribute to the future of advanced manufacturing with us!

What We Offer

• A competitive salary plus additional benefit package.
• Access to cutting‑edge technology and research.
• Professional development and continuous learning opportunities.
• A supportive, team‑focused environment with room to grow your career.
• Career growth opportunities within the organization.

Meet the Team

What’s it like to be part of Keiron? Our team says it best.

What you'll gain as a new team member

Joining Keiron means becoming part of something bigger. You’ll work alongside some of the brightest minds in the industry, tackling challenges that will shape the future. Here’s what’s in it for you:

An Unmatched Learning Experience: Keiron provides the tools, training, and mentorship you need to excel. You’ll be surrounded by cutting‑edge technology and have access to a network of industry leaders.

Career Development Opportunities: We’re committed to your growth. Whether you’re looking to deepen your expertise or move into leadership, Keiron offers career paths that align with your ambitions.

Work-Life Balance That Works: At Keiron, we understand the importance of balance. Our “Pleasure and Performance” philosophy means we encourage a healthy work‑life balance, ensuring you’re energized and passionate about your work.

We are an equal opportunity employer, and we enthusiastically invite candidates from diverse backgrounds and experiences to join our team and contribute to the future.