(Senior) Senior ServiceNow Operations Manager (all genders)

MHP - A Porsche Company; Düsseldorf; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Ein führendes Technologieunternehmen sucht einen Senior ServiceNow Operations Manager in Deutschland. In dieser Rolle verwalten Sie die interne ServiceNow-Plattform und treiben die digitale Transformation voran. Sie sollten über umfangreiche Erfahrung in der Verwaltung von IT-Service-Plattformen verfügen und tiefes Fachwissen über ServiceNow-Module mitbringen. Die Stelle erfordert sehr gute Kommunikationsfähigkeiten und die Fähigkeit, mit komplexen organisatorischen Herausforderungen umzugehen.

Leistungen

30 Tage Urlaub

Unbegrenzt Beschäftigungsverhältnis

Qualifikationen

• Mindestens 10 Jahre Erfahrung in der Verwaltung von Unternehmens-IT-Plattformen.
• Zertifikate wie ServiceNow CSA oder ITIL Foundation sind ein Plus.
• Erfahrung in agilen, funktionsübergreifenden Umgebungen.

Aufgaben

• Verwaltung und Sicherstellung der Stabilität der ServiceNow-Plattform.
• Aufbau von Governance-Standards und QA-Rahmen.
• Kommunikation mit C-Level-Management über Plattformstrategien.

Kenntnisse

ServiceNow Expertise

Plattform Governance

Analytisches Denken

Kommunikationsfähigkeiten

Ausbildung

Abschluss in Informatik oder Wirtschaftsinformatik

Tools

ServiceNow

Jobbeschreibung

Overview

AufgabenAufgaben

Are you passionate about managing enterprise-wide platforms and driving digital transformation?

Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform—strategically and technically—ensuring stability, security, and alignment with company-wide goals.

The following tasks await you :

Responsibilities

• Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.).
• Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews.
• Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables.
• Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision-making through consulting and preparation, manage escalations effectively, and align with leadership teams.

Qualifications

• Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments.
• Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB. Certifications such as ServiceNow CSA, Certified Implementation Specialist – ITSM / CSM / ITOM, ITIL Foundation, and SAFe Agile are a plus.
• Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision-making support in agile, cross-functional environments.
• Structured and proactive way of working, strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast-moving organizational settings.

Things to know before departure

• Start: by appointment – always at the beginning of a month
• Working hours: full-time (40h) & 30 days of vacation
• Employment relationship: Unlimited
• Field: Operations
• Language: German & English
• Flexibility & willingness to travel
• Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.

Unternehmensprofil

As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.

MHP serves over customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.

For 25 years, MHP has been shaping the future together with its customers. More than 3, MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.

MHP : DRIVEN BY EXCELLENCE.

Exklusive Einblicke hinter die KulissenExklusive Einblicke hinter die Kulissen

At MHP, you will continuously grow with your tasks in an innovative and supportive environment. This makes us the perfect sparring partner for your career. Both for professional input and professional networking. Among other things, we offer you :

• We support and appreciate colleagues as they are and celebrate our successes together.
• We are always happy about creativity and new impulses.
• In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
• You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.

You can find a comprehensive overview of our benefits.

Hinweise zur Bewerbung

It's best to apply right away. Simply online via our website. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.

By the way : When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

Kontakt

Do you have any questions? Then check out our FAQs on our website. If you have any further concerns, please contact our recruiting team on +49 (phone omitted).