Senior Scaled Enablement Manager (m/w/d)

Meyandy LLC; München; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Maltego seeks a Senior Scaled Enablement Manager to design and lead scalable customer enablement programmes that help customers adopt and expand Maltego products.

You will own the enablement motion, build cohort programmes, and deliver one-to-many learning experiences across webinars, workshops, and office hours, while leveraging AI to improve efficiency and impact.

Qualifikationen

• Minimum 5 years' experience in Customer Success, Enablement, Education, or similar SaaS role.
• Experience designing and running scalable programmes (webinars, cohorts, workshops, office hours).
• Strong presentation, facilitation, written communication, and content development skills.
• Demonstrated ability to manage multiple projects and stakeholders in a fast-paced environment.
• Strong analytical skills translating usage data into adoption strategies.
• Proven ability to build trusted cross-functional relationships.
• Professional proficiency in English.

Aufgaben

• Own the scaled enablement motion with live, repeatable programmes driving adoption and value.
• Build and maintain a cohort and enablement roadmap aligned with needs and priorities.
• Develop scalable customer journeys for onboarding, adoption, and re-engagement.
• Plan and deliver webinars, cohorts, workshops, and other one-to-many sessions.
• Create and maintain high-quality enablement content including materials and guides.
• Leverage AI and automation to improve design, content, and insights.
• Analyze engagement and product adoption data to identify trends and interventions.
• Measure programme effectiveness using feedback and business metrics.
• Partner with Account Managers, product, marketing, and operations to ensure a seamless experience.
• Define scalable operating models and best practices for growth.

Kenntnisse

Customer success

Program management

Content development

Public speaking

Data analytics

Stakeholder management

English proficiency

Jobbeschreibung

**Why we need you**Maltego helps organisations uncover complex relationships and connections across people, organisations, infrastructure, and digital assets. Our platform is used by investigators, security professionals, law enforcement agencies, and enterprises worldwide to accelerate investigations and make better decisions with connected data. As we continue to grow, we're expanding our Customer Enablement team to help more customers achieve value at scale. We're looking for a Senior Scaled Enablement Manager to design and lead scalable customer enablement programmes that help customers successfully adopt and expand their use of Maltego products. This role sits at the intersection of customer enablement, programme management, customer education, and product adoption. You'll create repeatable experiences that enable hundreds of customers to learn, adopt, and realise value through webinars, cohort programmes, workshops, office hours, self-service content, and usage-driven interventions. Rather than working with a small portfolio of strategic accounts one-to-one, your focus will be on creating programmes and systems that deliver meaningful outcomes across an entire customer segment. You'll play a key role in shaping how Maltego scales customer success and adoption as we continue to grow. **What to expect*** Own the scaled enablement motion, designing live, repeatable programmes that drive product adoption, engagement, and value realisation.* Build and maintain a cohort and enablement roadmap aligned with customer needs, product priorities, and business objectives.* Develop and optimise repeatable scaled customer journeys that support onboarding, adoption, expansion, and re-engagement at scale.* Plan and deliver webinars, workshops, cohort-based training programmes, office hours, and other one-to-many customer learning experiences.* Create and maintain high-quality enablement content, including training materials, guides, playbooks, videos, and knowledge base resources.* Leverage AI and automation tools to improve programme design, content creation, customer insight generation, and operational efficiency across scaled enablement initiatives.* Analyse customer engagement and product adoption data, using AI-assisted insights where appropriate, to identify trends, opportunities, and targeted intervention strategies.* Measure and improve programme effectiveness using customer feedback, usage insights, and business performance metrics.* Partner closely with Account Managers, Customer Enablement SMEs, Product Management, Marketing, and Operations teams to deliver a seamless customer experience.* Define and evolve scalable operating models, processes, and best practices that enable customer success programmes to grow efficiently with the business. **Your profile in short****Required Qualifications (Must Have)*** Minimum 5 years' experience in Customer Success, Customer Enablement, Customer Education, Customer-facing Programme Management, Product Adoption, Training, or a similar customer-facing SaaS role.* Experience designing, delivering, and improving scalable customer programmes, including webinars, cohorts, workshops, office hours, or other one-to-many formats in a SaaS or technology environment.* Strong presentation, facilitation, written communication, and content development skills.* Demonstrated ability to manage multiple projects and stakeholders in a fast-paced, evolving environment.* Strong analytical skills with the ability to translate customer insights and usage data into actionable adoption strategies.* Proven ability to build trusted relationships and collaborate effectively across cross-functional teams.* Professional proficiency in English (written and spoken).**Preferred Qualifications (Nice to Have)*** Experience with customer success, customer education, learning management, or community platforms.* Experience using customer success platforms such as Planhat, Gainsight, or similar tools.* Familiarity with product adoption analytics, customer engagement metrics, and data-driven programme optimisation.* Experience in cybersecurity, investigations, intelligence, OSINT, SaaS, or B2B software environments.* Experience...