Senior Revenue Operations Manager (Expansion) (m/w/d)

Maltego Technologies; München; Hybrid; EUR 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible work environment

Health and wellness programs

Professional development opportunities

Regular team events

Zusammenfassung

A data analytics firm with a global presence is seeking a Revenue Operations Manager (Expansion) in Munich. The role focuses on driving customer success through scalable processes and tech stack optimization, partnering across departments for revenue growth. Candidates should possess 3+ years in Customer Success or Sales Ops, with proficiency in Salesforce and data analysis. Join this collaborative team to enhance operational excellence and customer satisfaction. Great benefits and a flexible work environment await.

Qualifikationen

• 3+ years of experience in Customer Success Ops, Sales Ops, Business Ops, or Revenue Ops in a B2B SaaS or tech business.
• Strong understanding of the B2B customer journey and lifecycle stages.
• Experience with revenue and Customer Success systems is a strong plus.
• Confident with Salesforce.com and sales analytics.

Aufgaben

• Design and implement scalable operational frameworks for customer lifecycle.
• Own and optimize the revenue operations tech stack.
• Manage and improve quote-to-cash workflows.
• Develop customer segmentation and predictive models.
• Develop revenue data models and reporting to extract insights on ARR, retention, expansion, and health.
• Create customer segmentation, cohort analysis, and predictive models to identify retention risks and expansion opportunities.
• Architect integrations and automation across the revenue tech stack to ensure data consistency.
• Collaborate with Sales, Marketing, and Customer Success leadership to optimize processes and drive revenue growth.
• Lead CS platform initiatives including Planhat/Gainsight integrations and lifecycle automation.

Kenntnisse

Customer Success Ops

Sales Ops

Business Ops

Revenue Ops

Salesforce.com

Data analysis

Process improvement

SQL

SQL

BI

Tools

Salesforce

Planhat/Gainsight

CPQ tools

Metabase

Snowflake

Excel

n8n

Jobbeschreibung

Why we need you

Join Maltego’s Revenue Operations Team and Drive Customer Success at Scale! Maltego empowers organizations around the world to transform data into actionable intelligence. As a fast-growing scale-up headquartered in Munich with a global presence, we deliver innovative solutions for data analysis and visualization, enabling our customers to solve complex challenges in security, intelligence, and risk management.

We are seeking a Revenue Operations Manager (Expansion) to join our Revenue Operations function, reporting directly to the Head of Revenue Operations. In this pivotal role, you will shape Maltego’s data, processes, tooling, strategy, and enablement initiatives to significantly increase our existing business. You will focus on building scalable, automated processes to support our client database expansion, ensuring operational excellence and customer satisfaction at every stage of the lifecycle.

What to expect

• Design and implement scalable operational frameworks supporting the full customer lifecycle, including health scoring, lifecycle stage models, and engagement playbooks.
• Own and optimize the revenue operations tech stack supporting Customer Success and expansion motions, including Salesforce, Planhat/Gainsights, CPQ, sales engagement, enrichment, and analytics tools.
• Build and maintain scalable product catalogs, pricing structures, and Salesforce price books, supporting efficient quoting, renewals, and expansion deals.
• Manage and improve quote-to-cash workflows, including CPQ configuration, approval frameworks, and renewal automation.
• Build and maintain revenue data models and reporting infrastructure, turning complex operational datasets into actionable insights on ARR, retention, expansion, and customer health.
• Develop customer segmentation, cohort analysis, and predictive models to identify retention risks and expansion opportunities.
• Architect integrations and automation workflows across the revenue tech stack to ensure data consistency and operational scalability.
• Partner with Sales, Marketing, and Customer Success leadership to optimize processes, improve productivity, and drive revenue growth.
• Lead the operational implementation of customer success platform initiatives, including Planhat/Gainsights integrations, UI configuration, and lifecycle automation.

Your profile in short

• 3+ years of experience in Customer Success Ops, Sales Ops, Business Ops, or Revenue Ops in a B2B SaaS or tech business
• Strong understanding of the B2B customer journey and lifecycle stages from lead through retention and expansion
• Experience with revenue and Customer Success systems (CPQ/billing, Planhat/Gainsight, and automation tools like Clay or n8n) is a strong plus.
• Confident with Salesforce.com and sales analytics - comfortable working with large datasets, building models, and translating data into insights (e.g., Planhat, Metabase, Snowflake)
• Structured, detail-oriented thinker with a strong inclination for process improvement and scalability. Comfortable with data tools (e.g., Excel/Sheets, BI) and basic SQL knowledge is a plus
• Works well cross-functionally, communicates clearly and proactively with Sales, Marketing, and Customer Success teams
• Self-driven and hands-on, takes responsibility for tasks, resolves issues, and supports a function that’s growing and maturing.

Your tech skills

About this opening

Why you will love Maltego

At Maltego, you’ll join a collaborative, international team that values innovation, transparency, and growth. We offer a flexible work environment, opportunities for professional development, and competitive benefits including remote work options, health and wellness programs, and regular team events. Be part of our journey to shape the future of data-driven intelligence.
Ready to make an impact? Apply now and help us elevate customer success at Maltego!

Location

Our Munich office

Required documents / information

Please submit a CV and a cover letter explaining your motivation to be part of Maltego