Senior Salesforce Administrator (f/m/d)

Trusted Shops; Berlin; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Workation

Extra days off

Buddy program

Learning & development

Health Pass

Permanent contract

Job summary

Trusted Shops is seeking a senior Salesforce Administrator to design and implement scalable configurations and governance for the Service Cloud. You will operate and enhance the Salesforce ecosystem to ensure stability, performance, and high data quality.

The role involves translating business needs into robust Salesforce solutions, leading change management, mentoring team members, and collaborating with developers to align declarative and programmatic approaches.

Qualifications

• 5+ years of Salesforce experience in Service Cloud in cross-functional environments.
• Strong knowledge of Salesforce configuration (Flows, Validation Rules, Permission Sets, Custom Objects).
• Ability to mentor peers and communicate with technical and non-technical stakeholders.
• Experience with integration tools and middleware is a plus.
• Familiarity with CI/CD processes and GitHub-based release management is beneficial.

Responsibilities

• Design scalable configurations, automations and governance standards for the Salesforce platform.
• Operate and improve Salesforce Service Cloud focusing on stability, performance and data quality.
• Translate business needs into Salesforce solutions from daily requests to large initiatives.
• Lead change management, improve documentation and train internal users.
• Mentor Admin colleagues and review complex solutions for quality.
• Collaborate with developers to align declarative and programmatic solutions for scalable growth.

Skills

Salesforce Service Cloud

Flows

Validation Rules

Permission Sets

Custom Objects

APEX

Integration Tools

Education

Degree in IT or related field

Tools

Talkdesk CTI

GitHub CI/CD

Middleware

Job description

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world.

To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a:

Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)
Start: 01.02.2027

Design and implement scalable configurations, automations and platform governance standards

Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality

Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives

Lead change management processes, improve documentation and enable internal users through training

Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup

Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality

Collaborate with developers to align declarative and programmatic solutions for sustainable growth

Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience

5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.

Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration

Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes

Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work

Fluency in English

What we offer you

• Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• 2.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy program (an experienced trustee is at your side)
• Individual learning & development opportunities (internal & external trainings, e-learnings)
• Health Pass (free online and offline sports, fitness, and health courses)
• Permanent contract with Europe's trusted brand
• BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.