Senior Project Transition Manager

Brevco Services; Wiesbaden; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

NCI Agency in Wiesbaden, Germany seeks an experienced senior professional to drive project transitions into operational services and manage local operations. You will coordinate staffing, training, documentation, and handover activities to ensure readiness and compliant service delivery.

You will lead incident/problem management, vendor oversight, budget control, and stakeholder communication while guiding multidisciplinary teams in an international environment.

Qualifications

• Bachelor degree and 8 years post-related experience (Mandatory).
• Or exceptional 12 years progressive experience in duties related to the post (Mandatory).
• 8+ years IT service management and 3+ years in a senior role (Mandatory).
• 5+ years IT service management in SLM/IT operations (Mandatory).
• 5+ years project management delivering complex IT/CIS projects (Mandatory).
• Proven transition to live operational service (Mandatory).
• Experience briefing senior stakeholders at executive level (Mandatory).
• Experience managing IT infrastructure in an operational environment (Mandatory).
• Budget and cost management experience (Mandatory).
• Vendor and contractor management (Mandatory).
• Leading multidisciplinary teams in international environment (Mandatory).
• Excellent communication and negotiation skills (Mandatory).
• Strong analytical and problem-solving skills (Mandatory).
• ITIL 4 Foundation (Mandatory).
• PMP or PRINCE2 Practitioner (Mandatory).

Responsibilities

• Leads the transition of projects into operational service.
• Defines transition plans, entry/exit criteria and handover deliverables.
• Ensures operational readiness prior to go-live with staffing, training, and docs.
• Evaluates outputs against service acceptance criteria and recommends actions.
• Identifies risks, issues and dependencies and manages residual risk.
• Manages early life support and closes transition when performance is demonstrated.
• Captures lessons identified to improve future transitions.
• Takes accountability for day-to-day NCIA services at Wiesbaden.
• Leads local technical/support and contractor personnel; sets priorities.
• Oversees local infrastructure and asset management; ensures security.
• Coordinates asset/configuration records; supports continuity.
• Manages incidents and problems; communicates with senior stakeholders.
• Monitors service levels and drives continual service improvement.
• Manages budget, cost models and vendor performance.

Skills

ITIL Foundation

PMP/PRINCE2

Stakeholder mgmt

Incident mgmt

Problem mgmt

Budget mgmt

Vendor mgmt

Project mgmt

Leadership intl

Analytical thinking

Data-driven

Negotiation

Education

Bachelor's degree in IT/Engineering/Business or related

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

Required Qualifications:

• Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post
• 8+ years of combined experience in IT service management and project management, of which at least 3 years in a senior role
• Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management
• Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality
• Demonstrable track record of transitioning projects or new capabilities into live operational service
• Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level
• Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment
• Experience in budget and cost management, including forecasting, cost control and financial reporting
• Proven experience managing vendors and contractors against contractual and service level obligations
• Experience leading multidisciplinary teams in an international environment
• Excellent communication, negotiation and stakeholder management skills
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure
• Training/Certifications

Desirable Qualifications/Experience:

• Experience in NATO, military, defence or other international organisations
• Experience with deployable CIS or mission-critical communications services
• ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification
• Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management)
• Knowledge of NATO procurement and financial processes
• Working knowledge of German

DUTIES/ROLE:

• Project Transition to Operations
  • Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support
  • Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers
  • Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place
  • Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection
  • Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations
  • Manages early life support and closes transition only when agreed service performance has been demonstrated
  • Captures and applies lessons identified to improve future transitions
• Local Operations Management (Wiesbaden)
  • Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements
  • Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction
  • Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose
  • Ensures asset and configuration management records for the location are accurate and complete
  • Coordinates local business continuity and service recovery arrangements
• Incident and Problem Management
  • Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels
  • Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders
  • Escalates unresolved incidents and facilitates recovery following resolution
  • Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented
  • Analyses incident and problem trends to reduce recurrence and improve service stability
  • Manages the change control process for services and assets at the location and for services in transition
  • Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards
  • Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimising disruption to operations
• Service Level Management
  • Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts
  • Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions
  • Provides accurate and regular performance reporting to NCIA management and customers
  • Drives continual service improvement across processes, tools and third-party delivery
• Cost, Resource and Vendor Management
  • Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting
  • Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded
  • Identifies cost optimisation opportunities without compromising service levels or security
  • Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required
• Stakeholder Relationship Management

Job requirements

All the mandatory requirements have to be met in order to apply.

• Bachelors degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years post-related experience (Mandatory)
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years extensive and progressive expertise in duties related to the function of the post (Mandatory)
• 8+ years of combined experience in IT service management and project management, of which at least 3 years in a senior role (Mandatory)
• Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management (Mandatory)
• Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality (Mandatory)
• Demonstrable track record of transitioning projects or new capabilities into live operational service (Mandatory)
• Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level (Mandatory)
• Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment (Mandatory)
• Experience in budget and cost management, including forecasting, cost control and financial reporting (Mandatory)
• Proven experience managing vendors and contractors against contractual and service level obligations (Mandatory)
• Experience leading multidisciplinary teams in an international environment (Mandatory)
• Excellent communication, negotiation and stakeholder management skills (Mandatory)
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure (Mandatory)
• ITIL 4 Foundation (or ITIL v3 Foundation) (Mandatory)
• Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner (Mandatory)
• Experience in NATO, military, defence or other international organisations (Nice to have)
• Experience with deployable CIS or mission-critical communications services (Nice to have)
• ITIL 4 Managing Professional or Strategic Leader, MSP or PgMP, SIAM certification (Nice to have)
• Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management) (Nice to have)
• Knowledge of NATO procurement and financial processes (Nice to have)
• Working knowledge of German (Nice to have)