Senior Production Support Engineer (Fully Remote)

Marqeta; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Annual bonuses

Equity in a publicly-traded company

Flexible time off

Parental leave up to 20 weeks

Health insurance

Retirement plan with company match

Remote work stipend

Zusammenfassung

Marqeta in Germany is seeking a senior technical support specialist for B2B customers, focusing on complex issues and customer advocacy. You will work cross-functionally with Engineering, Product, and Design teams to improve products and services, and respond to inquiries via tickets and emails, owning escalations.

The role includes mentoring junior team members within a remote-first environment. Ideal candidates bring 8+ years in technical support, strong SQL and API troubleshooting, and

Qualifikationen

• 8+ years of experience in technical support or production support for B2B customers.
• Strong SQL and API troubleshooting skills.
• Experience in the card payments industry and familiarity with incident management tools.
• Excellent communication skills and ability to work independently in a remote environment.

Aufgaben

• Respond to inquiries via tickets, emails, and other channels, taking ownership of escalations and root cause analysis.
• Assist in responding to alerts, data, and trends that impact customers, and coordinate internal projects.
• Provide on-call support, document processes, and mentor junior team members.

Kenntnisse

SQL

API troubleshooting

Customer communication

Remote work

Datadog

Tools

Datadog

Jobbeschreibung

• Serve as the first line of contact for customers, handling complex technical issues and advocating for customer needs.
• Work cross-functionally with Engineering, Product, and Design teams to improve products and services.

Key Responsibilities:

• Respond to inquiries via tickets, emails, and other channels, taking ownership of escalations and root cause analysis.
• Assist in responding to alerts, data, and trends that impact customers, and coordinate internal projects.
• Provide on-call support, document processes, and mentor junior team members.

Qualifications:

• 8+ years of experience in technical support or production support for B2B customers, with strong SQL and API troubleshooting skills.
• Experience in the card payments industry and familiarity with incident management and monitoring tools like Datadog.
• Excellent communication skills and ability to work independently in a remote environment.

Compensation and Benefits:

• Competitive salary based on location tier, with annual bonuses and equity in a publicly-traded company.
• Flexible time off, up to 20 weeks of parental leave, health insurance, retirement savings with company match, and monthly stipend for remote work.

Marqeta is a card issuing and payment processing platform that enables businesses to create and manage payment cards. The company has a flexible remote-first culture and values customer advocacy and collaboration.