Senior Manager, User Experience - (Quick Commerce)

Delivery Hero; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

27 days holiday

Educational budget of €1,000

Health checkups and gym subsidy

Corporate discounts and meal vouchers

Zusammenfassung

Delivery Hero is looking for a Senior Manager, User Experience to join our Q-Commerce Growth Product team in Berlin. This role involves leading the UX team to create outstanding experiences for our Dmart and Local Shops products.

The ideal candidate will have a minimum of 10 years in UX roles, including leadership experience. We offer a hybrid working model, 27 days holiday, and various benefits for your professional growth.

Qualifikationen

• 10+ years of experience in a UX-related role, with 5+ years leading senior designers.
• Portfolio demonstrating user-centered design and experience in web and mobile applications.
• Operational experience in prioritization and time-management within tech teams.

Aufgaben

• Manage and mentor a team of product designers.
• Use data analysis and feedback to validate designs.
• Champion global design systems and improve processes.

Kenntnisse

User-centered design approach

Problem-solving skills

Attention to detail

Excellent written communication skills

Excellent verbal communication skills

Ausbildung

BA in UX-related field

Tools

Figma

Jobbeschreibung

Overview

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech and designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for a Senior Manager, User Experience to join our Q-Commerce Growth Product team on our journey to always deliver amazing experiences. In your role as Senior Manager, UX Q-Commerce, you will lead the UX team on our Growth product line and associated tribes that support products powering our Dmart and Local Shops businesses and how consumers experience Quick Commerce on entity‑branded consumer applications.

You will ensure that the experience users have with our products is best‑in‑class, collaborate with cross‑functional peers including product management and engineering, and communicate regularly with stakeholders. You will also collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis.

Responsibilities

• Manage, mentor, and empower a team of product designers, providing regular feedback on concept development while inspiring creativity and challenging established thinking to identify industry best practices.
• Bring the narrative of user needs to interdisciplinary teams to strengthen user‑centricity, communicating design rationale to stakeholders to ensure high business and user impact.
• Incorporate data analysis, feedback, and usability testing to validate concepts and experience paradigms, ensuring the quality of implementation meets all design requirements.
• Champion the implementation of global design systems and pattern libraries while contributing to outstanding experiences through solid, engaging UX and UI patterns.
• Optimize, introduce, and improve processes within an agile mindset to manage multiple work streams in a fast‑paced, changing environment.
• Collaborate with peers in other design teams and contribute to the global design community to strengthen user experience standards across the organization.
• Contribute to the DMart product vision and strategy as a key lever for Q‑Commerce and Delivery Hero’s success.

Qualifications

• At a minimum, a BA in UX‑related field (Human‑computer interaction, Human factors, Communication Design, Product Design) or equivalent practical experience.
• 10+ years of experience as a UX Designer, Interaction Designer, Information Architect, or similar UX‑related role, with 5+ years of experience leading teams of senior designers in the creation of B2B and B2C facing experiences.
• Demonstrate clear excellence in either UX or UI with solid skills as a foundation in both, backed by a portfolio demonstrating a user‑centered design approach, problem‑solving skills, attention to detail, and extensive experience in designing and shipping for web and mobile applications and services.
• Obsessed with understanding the needs of the users of your services, you possess the ability to lead discussions, promote design solutions, and adapt design practices—convincing through narrative and rigor while maintaining excellent written and verbal communication skills in English.
• Use operational experience in prioritization and time‑management to work effectively within tech teams, leveraging technical experience and mastery of design tools such as Figma as a must.
• Experience leveraging AI for productivity and the product development process is a huge bonus as you apply your expertise to create impactful, user‑focused digital solutions and services.

Benefits

• Make the most of our hybrid working model and join the team for face‑to‑face connection and collaboration in our beautiful Berlin campus 2 days a week.
• We offer 27 days holiday with an extra day on the 2nd and 3rd year of service.
• We will support you in developing yourself and your career growth opportunities: 1.000 € educational budget, language courses, parental support, and access to the Udemy Business platform.
• Get moving and release those wonderful, mind‑boosting endorphins: health checkups, meditation, gym & bicycle subsidy.
• Cash, dividends, share purchase plan, sabbatical bank, public transportation ticket discount, life & accident insurance, corporate pension plan.
• The power of getting together over some food is unrivaled. All the yum: digital meal vouchers, food vouchers, corporate discounts, courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Legal and Inclusion

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. We do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [e-mail].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.