Senior Learning Consultant/ Customer Success Manager ( f/m/d)

Bots and People UG (haftungsbeschränkt); Berlin; A distancia; EUR 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 vacation days

Remote work in Germany

Berlin office access

Descripción de la vacante

Bots and People UG (haftungsbeschränkt) seeks a Senior Customer Success Manager / Learning Consultant to lead enterprise learning programs focused on AI, data, and personal productivity. You will partner with enterprise clients, design blended learning strategies, and manage delivery across multi-disciplinary teams.

Reporting to the Head of Learning & Operations, you will collaborate with Sales, design, and senior learning consultants to translate client goals into actionable educational

Formación

• 3 years of experience in Customer Success Management, preferably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2).
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support.
• Experience in a Startup with 10-50 employees and ownership mindset.
• Ability to translate business goals into learning interventions.
• Documentation mindset for remote-first operations and seamless handovers.

Responsabilidades

• Act as a strategic partner to enterprise clients.
• Lead onboarding, impact reviews and strategic alignment sessions.
• Translate client goals into clear learning concepts and interventions.
• Coordinate learning programs with designers, trainers and Sales.
• Monitor metrics, risks and opportunities, and support upsell potential.

Conocimientos

Customer Success Management

German (C2)

Enterprise client communication

Startup experience

Learning interventions

Descripción del empleo

Introduction

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

• Customer Partnership & Success
• Operations & Project Management
• Learning Consulting & Program Design

Your tasks

You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Senior Learning Consultants.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
• Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
• Identify learning needs and convert them into program strategies.
• Manage expectations, feedback loops, and success metrics.
• Maanage risks and spot upsell potentials

Operations & project management

• Coordinate timelines, resources, trainers, and delivery across all stakeholders.
• Ensure programs run smoothly, on time, and within scope.
• Track risks, milestones, and operational metrics.
• Oversee trainer allocation, onboarding, and performance follow-up.

Learning consulting & program design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

Your impact:

• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers

Your profile

Requirements

• ?---------------

Necessary:

• 3 years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
• Full professional competency in German (C2)
• Familiarity with enterprise client communication and proven ability to listen, persuade, and support
• "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions
• Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.

Nice-to-have:

• Experience in designing learning programs, especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about "Winning by Design"
• Data-driven mindset and ability to read and build reports.

Benefits

• 30 vacation days per year unlimited home office days, remote work in Germany, or work from our beautiful Berlin office---you choose
• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption

Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!