(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)

Heraeus Consulting & IT Solutions GmbH, HRdirekt; Hanau; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Vacation bonus

Christmas bonus

Future bonus

Private pension

Time off for retirement

30 days annual leave

Transport subsidy

Canteen with meals

Zusammenfassung

Heraeus Consulting & IT Solutions GmbH – HRdirekt is evolving its customer engagement landscape by integrating Microsoft Dynamics 365 with AI capabilities. The role focuses on redesigning customer-facing processes across Sales, Service, and digital channels, driving end-to-end solution development, and owning D365 cloud administration in a scalable environment.

You will work with IT leads and cross-functional teams to deliver value.

Qualifikationen

• ~5 years of Microsoft Dynamics 365 (CRM) experience in consulting/admin roles.
• Strong understanding of sales, service, marketing processes.
• Experience with system integration and cross-module environments.
• Interest in AI, automation, and Microsoft technologies (Copilot, Power Platform).

Aufgaben

• Drive end-to-end solution development from requirements to deployment.
• Take ownership of solution design and innovation leadership.
• Shape customer-facing solutions across Dynamics 365 and digital channels.
• Proactively monitor KPIs and data to optimize processes and unlock value.

Kenntnisse

Dynamics 365 CRM

AI & Power Platform

System integration

Consulting

Admin

Communication

Cross-functional teamwork

Analytical mindset

Tools

Copilot

Power Platform

Dynamics 365

Jobbeschreibung

The following challenges await you:

Shape the Future of Customer Engagement with AI & Microsoft Cloud.

At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.

Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).

Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.

Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.

Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.

Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Your profile:

• Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.
• Strong understanding of customer processes (sales, service, marketing)
• Experience with system integration and cross-module environments
• Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)
• Analytical mindset with the ability to translate business needs into scalable solutions
• Strong communication skills and a collaborative working style

What we offer:

• Attractive compensation- strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance
• Additional financial benefits- promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores
• Regulated working hours- 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions
• Health & well-being- company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day