Senior Incident- and crisis management Expert (m/f/d)

Allianz Deutschland AG; München; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Company pension plan

Flexible work model

Job summary

Allianz SE invites an experienced Senior Incident- and Crisis Management Expert (m/f/d) to lead end-to-end incident lifecycle management from detection to resolution. You will coordinate regulatory reporting, escalation to boards, and cross-functional response within a global team in Munich.

This role requires international travel and strong leadership in resilience programs. Join a team focused on protection, risk and operational resilience, enhancing crisis readiness through exercises,

Qualifications

• 5+ years in Protection & Resilience (BCM, Incident Management, Protective Security)
• Hands-on incident coordination and response experience
• Experience leading cross-functional teams and trainings
• Background in Security, Risk or Operational Resilience is preferred
• Willingness to travel internationally

Responsibilities

• Oversee end-to-end incident lifecycle, detection, classification, and cross-functional impact assessment
• Coordinate with regulators, authorities and Board/ Supervisory bodies
• Lead major incident coordination at Group level with timely escalation and hand-offs
• Drive post-incident root-cause analysis and lessons learned
• Foster information sharing and incident monitoring across Allianz Group
• Support crisis readiness and maturity through exercises and community engagement
• Collaborate with Crisis Unit and international project teams

Skills

Strong communicator

Ability to work under pressure

International travel

Collaborative in virtual teams

Education

Master or PhD preferred

Tools

AI tools

ChatGPT/Gen AI

Job description

Allianz SE has an in-house recruitment team that sources great candidates directly. Therefore, Allianz SE does not accept unsolicited resumes from agencies or search firm recruiters.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. Therefore, applicants with severe disabilities are welcome and will be given special consideration if equally qualified.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Welcome to Allianz

Multiple incidents and crisis situations and a continued growth of the threat landscape are challenges to the operational resilience of Allianz Group; the assessment and management of threats are crucial topics we focus on, when aiming at making Allianz a safer place. The Group Protection and Resilience team within the Group center Digital resilience is committed to ensuring that Allianz Group is able to withstand and recover from disruptions to its business operations. For our team based in the headquarters in Munich, Germany, we are looking for an Incident and Crisis Management Expert who has a profound background in both domains and has strong project management skills. If you are ready to take over responsibility for the effective implementation and coordination of key aspects of the Group's Protection & Resilience Framework and be part of the team that prepares Allianz globally to withstand business disruptions and successfully manages global incidents and crisis, take up the challenge… We are looking forward to having you in our team.

What awaits you as Senior Incident- and crisis management Expert (m/f/d)

As the incident and crisis management expert in our Group Operational Resilience team, you own the end-to-end incident lifecycle — detection, classification against defined severity/major-incident criteria, cross-functional impact assessment, and coordinated response — ensuring a consistent, timely approach across the Group, including alignment with regulatory reporting obligations under DORA and much more including in particular ""non IT/IS incidents""

• Oversee and steer the time critical reporting to regulators, supervising authorities and Group decision bodies like Board of Management and supervisory board
• Act as the focal point for major incident coordination at Group level, ensuring timely escalation, stakeholder involvement, and hand-off to regulatory reporting workflows within the mandated timelines, while driving post-incident root-cause analysis and lessons-learned processes that feed back into the crisis management
• Actively foster sharing and exchange of information on incident management within the Group, including conducting awareness activities and trainings, and maintain incident monitoring capabilities including interfaces to relevant early-warning and threat-intelligence sources
• Perform systematic monitoring by leading and executing OE review and self-assessment tasks
• Together with our crisis management experts, you enhance, shape and support the Protection & Resilience domain of Crisis Management and its implementation
• Support the OEs to improve their crisis readiness and maturity via their local crisis management programs, including conducting Crisis Unit exercises and trainings, crisis management community building and best practice sharing across the Allianz Group
• Working within and supporting the Allianz Group Crisis Unit & task forces in the event of a crisis event
• Participate in international projects related to Crisis Management and Protection & Resilience
• Act as back-up for other Protection & Resilience experts to mitigate key person risk

What you bring as Senior Incident- and crisis management Expert (m/f/d)

• 5 years of experience working/consulting experience in the Protection & Resilience domains (BCM, Incident Management, Protective Security Management)
• At least 3 years working/consulting experience in the domain of Incident-/ Crisis Management including hands-on experience managing incident coordination and response; Preferable background in Security, Risk or Operational Resilience
• Reliable, highly committed, precise working combined with analytical and conceptual skills.Capability to build collaborative working relationships and ability to work in virtual, international and complex team environments
• Strong communicator who is comfortable presenting and facilitating trainings in front of an audience
• Ability to work self-responsible and autonomously, also at times of high pressure
• International travel will be required
• Willingness to participate in the incident monitoring process, also beyond the usual working hours based on existing worker´s council agreement

Preferred qualifications:

• Topic supporting University degree (Master / PhD)
• Extraordinary skilled in usage of AI tools
• English skills on professional level
• Knowledge of industry and governmental standards in Incident-and Crisis management, preferred with Certification
• First leadership experience in (functional/supplier) leadership
• Previous experience in insurance or asset management business functions, consulting, digital / tech is a plus
• Experience applying ChatGPT, Generative AI, and Ethical AI solution

Our highlights for you

• Health & Wellbeing: Company health insurance, sports and wellness programmes, and preventive health measures lay the foundation for your physical and mental well-being.
• Compensation: Collective agreement bonuses, a company pension plan, capital-forming benefits, and employee shares make our compensation package particularly attractive. On top of that, you directly participate in the company's success.
• Time & Flexibility: Our "New Work" model helps you achieve a better work-life balance. We work flexibly - hybrid, mobile, and on-site.
• Career Development: Together, we create a personal development plan and give you the opportunity to gain cross-functional and cross-border experience.

A full overview of what makes us an attractive employer: careers.allianz.com/benefits

Start date: As soon as possible

We at Allianz SE are recognized as a trusted partner for protecting and growing your most valuable assets, offering a comprehensive portfolio of products, including property and casualty insurance, life and health insurance, and asset management services, tailored to meet the various needs of individual and corporate clients worldwide. From our international headquarters, we orchestrate global operations, set strategic directions, and ensure cohesive implementation across our international subsidiaries. We are committed to innovation and digital transformation, driving initiatives that enhance customer experience and operational efficiency, reinforcing our position as a leader in the financial services industry.