(Senior) Fraud Operations Expert (m/f/x)

SmartRecruiters, Inc.; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

International relocation support

Opportunity to work from abroad

Pension scheme

Deutschland Jobticket

PRIME+ Broker subscription

Zusammenfassung

Scalable Capital in Berlin is seeking a Senior Fraud Operations Expert to own end-to-end triage and investigation of fraud cases flagged by monitoring systems, ensuring fast, accurate resolutions. You will work cross-functionally to identify gaps, translate patterns into data-driven insights, and help strengthen defenses; be prepared for on-call duties to cover outside hours.

This fixed-term role offers exposure to a fast-growing fintech, with collaboration across German and international teams

Qualifikationen

• 2–3 years of experience in fraud operations (fintech/payments or similar)
• Deep understanding of fraud typologies and ability to translate patterns into insights
• Identify operational gaps and emerging risks and propose solutions
• High attention to detail and the ability to manage a dynamic workload
• Strong organizational skills and responsibility for cases from triage to resolution
• SQL or similar language to query data and analyze patterns
• Fluency in German and English (written and spoken)

Aufgaben

• Own end-to-end triage and investigation of fraud cases flagged by monitoring systems or business units
• Collaborate cross-functionally to sharpen detection and prevention strategies
• Proactively raise risks and drive process improvements; may include on-call duties
• Manage cases from initial triage to final resolution with accuracy

Kenntnisse

Fraud operations

Fraud typologies

Operational risk

Attention to detail

Organizational skills

Case management

SQL

German language

English language

Tools

SQL

Jobbeschreibung

(Senior) Fraud Operations Expert (m/f/x)

• Full-time

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €50 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

This is a fixed-term position for 2 years.

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
• Exceptional organizational skills and the ability to stay composed and focused as the workload scales
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the 'Deutschland Jobticket'
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club