Senior Field Service Engineer (m/f/d)

Agilerobotsse; München; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Corporate benefits program

Modern Munich office & events

International team & travel

Job summary

Agile Robots SE in Munich is seeking a Senior Field Service Engineer to ensure customer success. You will work at headquarters, the Kaufbeuren facility, and mainly on-site with customers across Europe and North America, focusing on mobile robotics products.

Expect commissioning, troubleshooting, and hands-on workshops with global clients. The role demands a strong robotics/automation background, bilingual German/English communication, and willingness to travel extensively.

Qualifications

• Bachelor's degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
• 3–5 years of professional experience in customer support and field service.
• Extensive experience in robotics and automation technology.
• Knowledge of ROS, SAP, and Linux is desirable.
• Willingness to travel internationally up to 60% (Europe and North America).
• Class B driver's license / internationally valid driver's license.
• Fluency in spoken and written German and English.
• Strong communication and intercultural competence.

Responsibilities

• Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH.
• Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer's location.
• Conduct commissioning, repair visits, and customer workshops both on-site and in-house.
• Interface between Customer Support, Development, Sales, and Product Management.
• Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio.
• Escalation management.

Skills

Robotics

Automation

German language

English language

Travel readiness

Education

Bachelor's degree / state-certified technician in Electrical Engineering / Mechatronics / Automation

Tools

ROS

SAP

Linux

Job description

About the role

As a Senior Field Service Engineer, you will play a crucial role in ensuring our customers' satisfaction and success. Your daily work will be divided between tasks at our headquarters in Munich, our production facility in Kaufbeuren, and, above all, on-site at customer locations. Your work will focus specifically on products in the mobile robotics sector and will include commissioning, troubleshooting, and conducting workshops at the customer's site.

Your Responsibilities

• Provide direct technical support to our global customers regarding the product portfolio of Franka Robotics GmbH
• Analyze and troubleshoot issues via the ticket system, remote support, or directly on-site at the customer's location
• Conduct commissioning, repair visits, and customer workshops both on-site and in-house
• Interface between Customer Support, Development, Sales, and Product Management
• Knowledge transfer and stakeholder to our international partners and subsidiaries regarding the aforementioned product portfolio
• Escalation management

Your Profile

• Bachelor's degree or state-certified technician in electrical engineering, mechatronics, automation technology, or comparable qualifications.
• At least 3-5 years of professional experience in customer support and field service
• Extensive experience in robotics and automation technology
• Knowledge of high-level programming languages (e.g., ROS), experience with SAP, and Linux operating systems is desirable
• Willingness to travel internationally up to 60% of the time, primarily within Europe and North America
• Class B driver's license / internationally valid driver's license
• Fluency in spoken and written German and English
• Strong communication and assertiveness skills, as well as intercultural competence

What we offer

• A dynamic high-tech company, combined with financial soundness and world-class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities as we continue to grow.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
• Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment

About us

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 3500 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly.

This is made possible by our employees, who bring out the best in each and every day wit