Senior Expert People Process Excellence & Solution Design (f/m/d)

GEA Group; Berlin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

30 days annual leave

Office SPACES Berlin

JobRad

Corporate Benefits

Urban Sports Club memberships

BVG tickets

Dog-friendly office

Job summary

GEA Group is seeking a Senior Expert in People Process Excellence & Solution Design to drive design, optimization and governance of global HR processes.

In collaboration with Product Owners, People Tech & AI teams, you will shape scalable, customer-centric People services and ensure alignment with global standards and local legal requirements.

Qualifications

• 7+ years of experience in HR, People Services, Shared Services, HR Operations or a comparable environment.
• Extensive knowledge of global HR processes across the employee lifecycle.
• Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions.
• German payroll operations knowledge or experience is a plus.
• Fluent German and English (C1) and strong analytical skills.

Responsibilities

• Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions.
• Facilitate cross-functional alignment and feasibility across the People systems landscape.
• Collaborate with People Services teams to improve service delivery, process efficiency and compliance.
• Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures.
• Act as a trusted advisor for process excellence, service transformation and improvement initiatives.

Skills

Stakeholder management

Process design

HR technologies

Consulting & advisory

Tools

Workday

ServiceNow

Automation/AI tools

Job description

As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.

Stakeholder Collaboration & Consulting

• Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
• Facilitate cross-functional alignment and solution feasibility across the People systems landscape
• Collaborate with People Services teams to improve service delivery, process efficiency and compliance
• Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
• Act as a trusted advisor for process excellence, service transformation and service improvement initiatives

Standards, Frameworks & Governance

• Develop and maintain solution design methodologies, frameworks, templates and standards
• Ensure alignment with the global People operating model and organizational objectives
• Embed governance, compliance requirements and policies into process and service designs
• Ensure payroll and time management processes align with global standards while meeting local legal requirements
• Promote consistency and standardization across the global People organization

Process Documentation & Product Warehouse Management

• Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
• Maintain and continuously improve the People Product & Process Warehouse
• Ensure process documentation is maintained and remains current, compliant and auditable
• Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes
• 7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
• Extensive knowledge of global HR processes across the employee lifecycle
• Proven track record in process design, standardization, transformation and continuous improvement initiatives
• Ability to consult on complex and cross-functional requirements
• Ability to balance standardization with (complex) business needs and provide well-founded recommendations
• Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
• Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions
• Relevant professional certifications in Process Management, Lean, Six Sigma, Design Thinking, Business Analysis, Change Management or HR technology are an advantage

Product focus on German Payroll & Time is an advantage, such as:

• Strong experience in payroll-related processes
• Payroll transformation initiatives
• German payroll operations and compliance
• Deep understanding of German payroll regulations, payroll operations and compliance requirements
• Proven experience with German time management processes, including time recording, time evaluation, absence management and workforce administration
• Hands-on experience with time & attendance and workforce management systems in Germany
• Fluent German and English language skills (minimum C1 level)
• Customer-centric and solution-oriented mindset
• Strong analytical and structured problem-solving skills
• Ability to balance standardization, governance requirements and business needs
• Strong stakeholder management, facilitation and influencing skills
• Excellent communication skills and the ability to simplify complex topics
• High level of ownership, attention to detail and results orientation
• Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards

What You Can Expect at GEA

• 30 days of annual leave
• Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces
• Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets
• A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center
• A meaningful role within an international technology company
• Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas
• A dedicated team, modern ways of working, and projects that truly make a difference