(Senior) Expert (m/f/d) - Commercial Processes (Care Enablement) (m/w/d)

DE01 DEU Fresenius Medical Care D. GmbH; Bad Homburg vor der Höhe; On-site; EUR 90,000 - 120,000; Full time

Job summary

Fresenius Medical Care AG in Germany seeks a (Senior) Expert (m/f/d) Commercial Processes to harmonize global QTC processes and drive digitization in sales and customer service. You will lead cross-country projects, coordinate stakeholders, and ensure regulatory compliance across diverse markets.

The role requires a degree in a relevant field and 3–6 years of experience in process management or IT projects, with SAP expertise and business process optimization skills.

Qualifications

• Degree in Business Economics, IT, Finance, or a related field.
• 3–6 years in customer service, sales, business process management, or IT project management.
• Knowledge of pharmaceutical or medical technology is a plus.
• Experience in IT project management and digital tool implementation.

Responsibilities

• Harmonize and standardize end-to-end QTC processes globally.
• Support digitization and automation of sales and customer service processes.
• Establish global communities of practice for standard processes and tech deployment.
• Develop vision for customer service processes and coordinate stakeholders.
• Lead improvement initiatives in automation across countries.
• Represent Global Commercial Operations in IT projects related to QTC.
• Ensure compliance with internal policies and external regulations.
• Manage strategic projects in customer service from concept to implementation.
• Document and monitor processes; advise on optimization and workshops.

Skills

SAP expertise

Project management

Digital tools

English fluency

Education

Degree in Business Economics, IT, Finance, or related field

Tools

Visio

Signavio

CRM systems

Job description

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision - “Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees. Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth. Our values guide how we work: We Care for our patients, each other, and our communities We Connect across teams and borders to deliver excellence together We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

As a (Senior) Expert (m/f/d) Commercial Processes, your role will focus on…

Your Responsibilities

• Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementation
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer service domain, from concept to implementation
• Documentation and monitoring of business processes Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes. Planning, organizing, and conducting workshops and training sessions to optimize sales processes.

Your Profile

• Degree in Business Economics, IT, Finance, or a related field
• At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management
• Knowledge of the pharmaceutical or medical technology industry is a plus
• Experience in IT project management and digital tool implementation
• SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
• Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)
• Excellent moderation, presentation, and project management skills
• Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools
• Languages: Fluent English (spoken and written); additional languages are an advantage
• Willingness to travel internationally

Our Offer For You

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world.

Individual opportunities for self-determined career planning and professional development.

A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one.

A large number of committed people with a wide range of skills, talents and experience.

The benefits of a successful global corporation with the collegial culture of a medium-sized company.

We are committed to diversity and equal opportunities and welcome applications from people with disabilities.

Creating a future worth living. For patients. Worldwide. Every day.

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.