Senior Expert IT Operations (EMEA) (m/f/d)

exyte Management GmbH; Stuttgart; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding event

Stuttgart location

Buddy system

Mobile working

Coffee & water access

Fitness Wellpass

Job summary

Exyte Management GmbH in Stuttgart seeks a Senior Expert IT Operations (EMEA) to ensure reliable delivery and continuous improvement of Corporate IT services across the EMEA region. You will act as the central operational interface between business stakeholders, IT Site Managers, Corporate IT teams, and external service providers.

You will lead regional IT Site Managers, align priorities and governance, and contribute to regional IT financial management through budgeting, forecasting, cost

Qualifications

• University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a related field.
• Several years of experience in IT operations, IT service management, or regional IT service delivery within an international enterprise environment.
• Proven expertise in service-performance management, operational escalation management, problem management, and continuous service improvement.
• Experience leading and coordinating geographically distributed IT teams and managing external IT service providers.
• Strong understanding of enterprise IT services, operational governance, IT financial management, budgeting, forecasting, cost control, and invoice validation.
• Solid knowledge of IT service management frameworks, preferably ITIL, and broad exposure to workplace, infrastructure, connectivity, cloud, and business application services.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to drive sustainable outcomes across business and IT functions.
• Fluency in English and willingness to travel within the assigned region.

Responsibilities

• Own regional IT service delivery performance, service quality, and operational excellence across all sites.
• Provide functional leadership and coordination of IT Site Managers, ensuring alignment of priorities, governance, and reporting standards.
• Lead regional escalation and problem-management activities, driving sustainable resolution of major and recurring service issues.
• Monitor service performance, identify risks and improvement opportunities, and drive continuous enhancement of IT operations and support services.
• Act as the primary operational interface between regional business leadership, IT Business Partners, Corporate IT teams, and external service providers.
• Coordinate cross-site IT initiatives and ensure effective implementation of Corporate IT standards, processes, and governance requirements.
• Support regional IT financial management, including budgeting, forecasting, cost optimization, and validation of IT-related expenditures.

Skills

IT operations

IT service management

Regional IT service delivery

Service-performance management

Operational escalation management

Problem management

Continuous service improvement

Leading distributed IT teams

External IT service providers

Enterprise IT governance

IT financial management

Budgeting & forecasting

Invoice validation

ITIL knowledge

English fluency

Education

University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a related field

Job description

Your vision is ambitious. Just like ours. Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and passionate about innovation. Together, we will build on our company's long history and keep on leading the way to a better world

Discover your exciting role

As Senior Expert IT Operations (EMEA) (m/f/d)

As Senior Expert IT Operations (EMEA) (m/f/d), you will play a key role in ensuring the reliable delivery, performance, and continuous improvement of Corporate IT services across the EMEA region. Acting as the central operational interface between business stakeholders, IT Site Managers, Corporate IT teams, and external service providers, you will drive service excellence, coordinate escalations, and promote transparency in IT service performance. In this position, you will provide functional leadership to regional IT Site Managers, aligning priorities, governance, reporting, and service-management practices across multiple locations. You will also contribute to regional IT financial management through budgeting, forecasting, cost optimization, and the validation of IT-related expenditures. This role is focused on operational governance, service quality, and continuous improvement. Ownership of IT products, services, and technical solutions remains with the respective Corporate IT Product Owners, Service Owners, and technical delivery teams.

Explore your tasks and responsibilities

• Own regional IT service delivery performance, service quality, and operational excellence across all sites.
• Provide functional leadership and coordination of IT Site Managers, ensuring alignment of priorities, governance, and reporting standards.
• Lead regional escalation and problem-management activities, driving sustainable resolution of major and recurring service issues.
• Monitor service performance, identify risks and improvement opportunities, and drive continuous enhancement of IT operations and support services.
• Act as the primary operational interface between regional business leadership, IT Business Partners, Corporate IT teams, and external service providers.
• Coordinate cross-site IT initiatives and ensure effective implementation of Corporate IT standards, processes, and governance requirements.
• Support regional IT financial management, including budgeting, forecasting, cost optimization, and validation of IT-related expenditures.

Show your expertise

• University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a related field.
• Several years of experience in IT operations, IT service management, or regional IT service delivery within an international enterprise environment.
• Proven expertise in service-performance management, operational escalation management, problem management, and continuous service improvement.
• Experience leading and coordinating geographically distributed IT teams and managing external IT service providers.
• Strong understanding of enterprise IT services, operational governance, IT financial management, budgeting, forecasting, cost control, and invoice validation.
• Solid knowledge of IT service management frameworks, preferably ITIL, and broad exposure to workplace, infrastructure, connectivity, cloud, and business application services.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to drive sustainable outcomes across business and IT functions.
• Fluency in English and willingness to travel within the assigned region.

What we offer you

• Your start at Exyte: Take part in a two-day onboarding event with new colleagues
• Attractive location: Our location in Stuttgart features spacious workstations with height-adjustable desks
• Buddy-System: Several weeks of close familiarisation with your colleagues in the team
• Work-life balance: There is always the possibility of switching to mobile working
• Catering: Free coffee specialities as well as water dispensers are accessible on every floor
• Keep fit: Exyte subsidises your fitness contract through EGYM Wellpass at over 5,000 locations in Germany