Senior Customer Support Engineer

Clera; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Clera is hiring a technical customer resolution engineer in Munich. You will bridge product, engineering and customers to ensure reliable AI-driven infrastructure for core operations and collaborate with product and engineering teams to scale support.

You will investigate production issues, dive into logs and data, own end-to-end resolution, and design AI agents to automate tasks. German language at B2 or above is required, onsite in Munich.

Qualifikationen

• 1+ year of full-stack engineering with React, TypeScript, Python and PostgreSQL.
• Experience debugging across logs, databases and APIs.
• Comfort with customer-facing technical work and ownership.

Aufgaben

• Investigate and reproduce production issues across product, data, integrations, and workflows.
• Dive into logs, databases, customer examples, and the codebase to identify root causes.
• Own technical resolution from investigation through fix and communicate clearly with customers.
• Design and deploy AI agents that automate support tasks and accelerate resolution.
• Manage AI agent driven workflows that assist investigation and flag when engineering input is required.
• Produce clear technical write ups for escalations including reproduction steps and relevant data.
• Document recurring issues and contribute to internal playbooks and process improvements.
• Collaborate closely with product and engineering teams to shape support as the product scales.

Kenntnisse

React

TypeScript

Python

PostgreSQL

Customer-facing

Tools

Git

CI/CD

Jobbeschreibung

About the Role

You will own technical customer resolution end to end, bridging product, engineering, and customers to ensure reliable AI driven infrastructure for core operations. You will collaborate with product and engineering teams to improve support processes and scale as the company grows.

What You'll Do

• Investigate and reproduce production issues across product, data, integrations, and workflows.

• Dive into logs, databases, customer examples, and the codebase to identify root causes.

• Own technical resolution from investigation through fix and communicate clearly with customers.

• Design and deploy AI agents that automate support tasks and accelerate resolution.

• Manage AI agent driven workflows that assist investigation and flag when engineering input is required.

• Produce clear technical write ups for escalations including reproduction steps and relevant data.

• Document recurring issues and contribute to internal playbooks and process improvements.

• Collaborate closely with product and engineering teams to shape support as the product scales.

What We're Looking For

• At least 1 year of full-stack software engineering experience with React, TypeScript, Python, and PostgreSQL.

• Experience shipping production code and debugging across logs, databases, APIs, and unfamiliar codebases.

• Comfort with customer facing technical work and ownership of end to end resolution.

• Strong German language skills (B2 level or above) and good English for international collaboration.

• Based in Munich or willing to relocate for on site collaboration.

• Experience designing or deploying AI agents for support automation is a plus.

Compensation & Benefits

Compensation details are provided during the interview process. Visa sponsorship is not available for this role.

Location

Work on site in Munich, Bavaria, Germany. Primary location: Munich with in person collaboration expected.