(Senior) Customer Success Manager (f/d/m)

Join; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

CEEZER is seeking a Customer Success Manager to drive post-transaction delivery, manage cross-functional workflows, and translate frontline client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience value at every stage.

You will coordinate retirement coordination, custom reporting, and invoicing queries; identify risks; maintain data hygiene in Salesforce; and collaborate with Sales and Marketing on

Qualifikationen

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success.
• Strong project management and operational discipline with the ability to structure complex deliverables.
• Highly analytical mindset with ability to translate metrics into client-facing assets.
• Strong verbal and written communication skills with executive presence.
• Experience with Salesforce and modern CRM architectures to maintain data alignment.

Aufgaben

• Manage end-to-end post-transaction execution as primary liaison for retirement coordination, custom reporting, and invoicing queries.
• Identify supply delays and operational risks; develop mitigation strategies and coordinate with Account Executives for client communications.
• Maintain rigorous data hygiene across Salesforce and the platform; uncover expansion and upsell opportunities with Sales.
• Deliver high-touch client support and troubleshooting; coordinate cross-functional teams to streamline timelines.
• Synthesize client feedback to inform product roadmaps and create enablement resources for pre-sales conversations.
• Collaborate with Sales and Marketing to execute client communication campaigns sustaining engagement across networks and subsidiaries.

Kenntnisse

Post-sales operations

Enterprise account management

B2B customer success

Client relationship management

Data storytelling

Tools

Salesforce

Jobbeschreibung

A definitive shift is currently happening. Corporates across the globe are no longer just reporting on sustainability; they are actively investing in it as a core financial and strategic asset.

At CEEZER, we are architecting the infrastructure for enterprise-grade Climate Performance Asset management, transforming how the world's largest companies source and manage carbon credits, Energy Attribution Certificates (EAC), and Sustainable Aviation Fuel certificates (SAFc).

Our platform gives the world’s most ambitious enterprises the data-driven precision, real-time monitoring, and framework-compliant reporting required to confidently deploy capital toward high-impact Climate Performance Asset portfolios and true, measurable climate action.

We are looking for a Customer Success Manager to join our team. Moving beyond traditional account management, this role requires an operational partner to drive post-transaction delivery, manage cross-functional workflows, and convert front-line client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.

Tasks

Your mission

• Manage end-to-end post-transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.
• Proactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused client communications.
• Maintain rigorous data hygiene across Salesforce and our platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth alongside Sales.
• Deliver high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution.
• Synthesize front-line client feedback to inform product roadmaps, while translating real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.
• Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.

Requirements

What you need to succeed

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.
• Exceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.
• Highly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.
• Polished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.
• Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.
• Fluency in German is a plus, alongside a foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.

Benefits

What's in it for you at CEEZER?

• A mission that matters: Work alongside international teams combining finance, tech, and climate science professionals to direct capital toward the world's most critical climate assets.
• Accelerated growth: We are scaling fast, and your career will too. Take opportunities to lead cross-functional initiatives and expand your strategic influence.
• True ownership: We are building in a brand-new market, meaning many of our best practices don’t exist yet. If you see a better workflow, tool, or strategy, you have the autonomy and backing to build it.
• An empowering environment: We bring together diverse global perspectives, knowing that solving complex climate challenges requires a wide mix of backgrounds and expertise.
• Real enterprise impact: Transform how global corporates approach sustainability. CEEZER hosts 50Mt+ of vetted carbon credits across all pathways, all backed by sophisticated data and institutional-grade risk management.
• A net-zero career: We practice what we preach. From your first day, we fully offset your personal and professional carbon footprint because sustainability is how we operate.

The hiring process

• An intro call with the People Team.
• A call with our SVP, Matt.
• A deep-dive case study with commercial stakeholders.
• A call with an additional stakeholders.

Create an impact with us?

We know that great talent doesn’t always follow a linear path. If your experience doesn't check every single box on this list, but you have the drive and unique strengths to excel here, we still want to hear from you.

Here, building a diverse team isn't a checkbox—It’s how we solve complex global challenges. We make all hiring decisions based on merit, skills, and potential, while actively working to keep unconscious bias out of our process. We’ve created an environment where all individuals feel valued and empowered to succeed. We welcome diverse applicants and are dedicated to providing equal opportunities for everyone to thrive.

If you need any adjustments or specific accommodations during the application or interview process, please let us know. We are here to support you.