Senior Customer Success Manager

Insurity India; Deutschland; Hybrid; EUR 61.000 - 122.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match

Open PTO policy

Zusammenfassung

Insurity is seeking a Senior Customer Success Manager focused on building and strengthening relationships with existing customers, driving adoption of Insurity Decisions Suite, and ensuring alignment with strategic objectives. You will collaborate with product, sales, and support teams to maximize value and retention.

The role emphasizes proactive customer health monitoring, successful onboarding transitions, and opportunities for upsell or cross-sell while maintaining high satisfaction levels

Qualifikationen

• 3 years in a customer success role, either within the software-as-a-service and/or insurance industry.
• 1 year working with national accounts or multiple partners.

Aufgaben

• Manage and grow customer relationships, primary point of contact.
• Liaise between customers and internal teams to enhance experience.
• Conduct regular business reviews to align objectives with Insurity products.

Kenntnisse

Relationship management

Customer success

Executive communication

Cross-functional collaboration

English proficiency

Tools

CRM tools

Jobbeschreibung

Who We Are

Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.

Wedon’tjust make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industryexpertise.

While our technology sets us apart,it’sour people who truly make the difference. At Insurity,you’llcollaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning.Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.

Insurity’sNext Senior Customer Success Manager

As a member of the Customer Success Team, your focuswill be on building and enhancing positive relationships with our existing customers and helping them gain access to resources and tools to be successful usingInsurity’sproducts. With a focus on our Insurity Decisions Suite, the customers you will work with vary fromMedium to Large Commercial Carriers.

What OurSenior Customer Success Manager Will Do

Relationship Management

• Manage and grow customer relationships, serving as their primary point of contact.
• Act as the liaison and advocate between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience
• Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives andInsurity’sproducts and services.
• Maintain/manage customer expectations andsatisfaction
• Gain and maintain working knowledge ofInsurity’splatforms, including new releases, features, and dependencies.
• Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions addressthem
• Develop strong working relationships with Customer System Champions
• Ensure contract compliance and accuratebilling
• Understand the customer experience and loyalty measures in place
• Gain a strong understanding and act as the subject matter expert on your customers’ internal organization, political landscape, and stakeholderpersonalities
• Monitor customer satisfaction, identifying potential issues or challenges before they elevate into major problems
• Collaborate with Sales to develop and execute strategies for customer retention and uncover potential opportunities for upselling or cross-selling additional products or services that meet customer needs
• Educate customers on features, benefits, and the value of the service to drive adoption and satisfaction.
• Prepare and deliver professional presentations and performance insights to demonstrate the impact of Insurity solutions on the customer’s business.
• Lead customer meetings effectively, accurately capture minutes, and ensure the completion of all meeting takeaways
• Understand, regularly measure Customer KPIs, monitor usage patterns to proactively address churn risk.
• Transition and onboard customers from the implementation team
• Manage customer escalations and ensure issues are resolved quickly and effectively.
• Ensure workflow management system and customer-facing tools are up todate
• Provide tool self-service support forcustomer

Enhancement Delivery

• Facilitate end-to-end management of cross-functional medium complexity enhancements in accordance with product-specific procedures.
• Draft change requests and Statements of Work as required
• Demonstrate an understanding of revenue recognition and account measurements

Internal Process

• Demonstrate competency in all internal processes &practices
• Support Continuous Improvementinitiatives
• Successfully meet Insurity training goals
• Provide mentorship to teammembers
• Stay up to date on industry andjob-relatedtrends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned

Who We’re Looking For

• 3 years in a customer success role, either within the software-as-a-service and/or insurance industry
• 1 years working with national accounts (not just local or regional) or working with multiple partners
• Strong customer support and emotional intelligence qualities with an ability to understand customers desired strategy andneeds
• Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written form
• Advanced digital literacy with MS Office (Word, Excel, PowerPoint)
• Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-taskingskills
• Nice-to-have: Experience with Customer Success Management or CRMtools
• Nice-to-have: Technical aptitude and familiarity with APIs, cloud platforms, and common SaaS architectures.
• Nice-to-have: Strong understanding with the software development and deployment lifecycle.
• Travel required is less than 10%

Work Where You Thrive

Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.

Take Time When You Need It

We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.

Benefits That Start on Day One

Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you.

Living Our Values Every Day

Our core values are more than words on a wall—they guide how we hire, grow, andretainthevery besttalent.

Award-Winning Onboarding

From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.

Grow Your Career from Within

We believe in promoting from within. In fact, over 25% of our open roles are filled by internal candidates.

Mentorship That Matters

Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.

Insurity Podcasts

Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.

Keep Learning, Always

Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success.

Invest in Your Future—And Your Family’s

Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.

Earn When You Refer

Love whereyouwork? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.

We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is$70,000 to $140,000. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.

Insurity is proud to be an Equal Opportunity Employer

We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.

We will ensure that individuals with disabilities areprovidedreasonable accommodation toparticipatein the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

• medical insurance
• dental insurance
• vision insurance
• 401(K) match
• paid maternity leave
• paid paternity leave
• disability insurance

California Privacy Notice for Applicants
If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to provide you with information regarding how we collect, use, and disclose your personal information in connection with your application for employment.
By submitting your application, you acknowledge that Insurity may collect, use, store, and process personal information for recruitment, hiring, onboarding, employment, security, compliance, and business operations purposes. This information may include contact information, professional and educational history, qualifications, background check information where permitted by law, and other information you voluntarily provide during the application process.
Insurity may share your personal information with service providers, affiliates, and authorized third parties involved in recruiting, hiring, onboarding, information technology, security, and compliance activities, as permitted by applicable law.
We retain applicant information for legitimate business and legal purposes, including compliance with applicable employment laws and recordkeeping obligations.
California residents may have certain rights regarding their personal information, including the right to request access, correction of, or deletion of certain personal information, subject to applicable legal exceptions.
For additional information regarding Insurity’s privacy practices or to exercise applicable privacy rights, please contact [e-mail] or review our Privacy Policy.