Senior Customer Manager

Dow Chemical; Wiesbaden; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading material science company located in Wiesbaden, Germany, is seeking a Senior Customer Manager in its Chlor-Alkali Vinyl business. This role focuses on developing customer relationships, driving sales growth, and expanding market share across diverse accounts. Candidates should have a Bachelor's degree in a related field, 5+ years of relevant experience, and fluency in English. The position requires up to 60% travel across Europe and offers a competitive benefits package.

Leistungen

Competitive base pay and bonus

Health and wellness benefits

Retirement program

Opportunities for training and growth

Qualifikationen

• Minimum 5 years of experience in market-facing functions.
• Fluency in English and at least one other European language.
• Willingness to travel across Europe up to 60%.

Aufgaben

• Manage account portfolio and implement account plans.
• Develop and execute sales/marketing plans delivering value.
• Collect market intelligence to shape sales/marketing strategies.

Kenntnisse

Interpersonal skills

Negotiation skills

Business acumen

Communication skills

Ausbildung

Bachelor's Degree in Engineering or Business

Tools

CRM DSR CMT Smart Pricing

Jobbeschreibung

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If youre looking for a challenge and meaningful role youre in the right place.

About You and This Role

Dow Polyurethanes & CAV is offering an exciting opportunity for a Senior Customer Manager (m / f / d) within our Chlor-Alkali Vinyl business in Europe . In this role you will lead the development and management of both existing and new customer relationships driving sales of Dows products and solutions while uncovering new opportunities to meet evolving customer needs.

Your focus will be on expanding market share and capturing growth opportunities across the business portfolio. Success in this role requires exceptional selling and negotiation capabilities a deep understanding of market dynamics and key stakeholders and the ability to identify industry trends that translate into profitable business outcomes.

You will be responsible for managing large complex and geographically diverse accounts with the primary goal of maintaining and growing them in alignment with the strategic sales and marketing plan. Your ability to energize and motivate others toward achieving sales targets will be key to your success.

Responsibilities

• Manages account portfolio - prepares and implements account plans.
• Leads and coordinates customer relationships.
• Develops and executes sales / marketing plan delivering both value and volume.
• Collects and utilizes market intelligence to shape sales / marketing plan.
• Leads / conducts negotiations and implements price change.
• Collaborates with other function(s) stakeholders to deliver improving CX results.
• Uses CRM DSR CMT Smart Pricing at expert level.
• Delivers growth including cross business opportunities.
• Understands short vs long term trade offs and is able to articulate them for win solutions.

Qualifications

• Bachelors Degree in Engineering and Business administration or related fields.
• Minimum 5 years of work experience in market facing functions such as Sales Marketing Business Research Application Development or Technical Service is required.
• Fluency in English and at least one other European language both written and spoken in a business environment is a must.
• Willingness to travel across Europe up to 60% of the time.

Your Skills

• Solid interpersonal networking teamwork communication collaboration and negotiation skills.
• Strong Business acumen and professional level of computer literacy is a requirement.
• Candidates must demonstrate high level of leadership and credibility and work independently.
• Candidates are expected to understand the business indicators external market factors market demands value chain source of growth.
• Candidates are also expected to define risk adjusted financial projections.

Additional Notes

• Please be aware that there is no Visa / Relocation support available for this role.
• We encourage also employees with less experience to apply for this position; the successful candidate will be classified to the respective job title according to his / her professional experience and qualifications.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

• Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social well-being to help you get the care you you need it.
• Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries / locations.
• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
• Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.

Additionally some of our locations might offer :

• Transportation allowance (availability varies depending on location)
• Meal subsidiaries / vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the worlds leading materials science companies serving customers in high-growth markets such as packaging infrastructure mobility and consumer applications. Our global breadth asset integration and scale focused innovation leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative customer-centric inclusive and sustainable materials science company in the world by visiting .

As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .