Senior Customer Excellence Operations Manager (all genders)

LucaNet; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading financial management software firm in Berlin is looking for an Operations Specialist to enhance operational efficiency within their Customer Excellence Division. The ideal candidate will analyze processes, create standardized operating procedures, and provide training while fostering a collaborative team environment. This role comes with flexible working options and generous benefits, aimed at promoting professional growth and wellbeing.

Leistungen

Flexible working hours and location

Work from Abroad for up to 90 days

Sabbatical options

Support for personal and professional growth

Paid volunteer time

Tailored health and wellbeing programs

Generous leave policy

Company pension plan

JobRad support for finding bikes

Corporate discounts

Qualifikationen

• Bachelor's degree required.
• Strong analytical skills and experience with data analysis.
• Proven experience in operations analysis and process improvement.

Aufgaben

• Analyze processes, performance metrics, and identify improvements.
• Create and maintain Standard Operating Procedures (SOPs).
• Provide training on new processes.

Kenntnisse

Analytical skills

Data Science or Analytics background

Strong organizational skills

Excellent communication skills

Process mapping proficiency

Project management tools proficiency

Team collaboration

Ausbildung

Bachelor's degree in Business Administration or Operations Management

Jobbeschreibung

The Role

We are seeking an analytical and detail-oriented Operations Specialist to join our dynamic Customer Excellence Division at LucaNet. This division includes Customer Success, Technical & Professional Services, and Support. In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures (SOPs) to ensure our customers receive exceptional service. This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.

What you'll do

• Analyze current processes, performance metrics, and identify areas for improvement.
• Set up robust monitoring systems and track efficiency improvements.
• Create, document, and maintain Standard Operating Procedures (SOPs), ensuring compliance with company policies and regulations.
• Provide training and support to team members on new processes and SOPs.
• Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

What you bring to the table

• Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.
• Strong analytical skills and background in Data Science or Analytics.
• Proven experience in operations analysis, process improvement, and creating SOPs.
• Strong organizational skills, proficiency in process mapping and project management tools.
• Excellent communication skills and a detail-oriented mindset.
• Ability to work independently and as part of a team.
• Prior experience in a SaaS environment is a plus.

Perks at work

• LucaFlex – Flexible working hours and location according to your needs and responsibilities.
• Work from Abroad – Work up to 90 days outside your home country with support from our partner Workflex.
• Sabbatical – Take time for personal pursuits, family, travel, or other activities with our sabbatical options.
• Team Spirit – We value teamwork, celebrate achievements, and foster learning together.
• Learning & Development – Support for your personal and professional growth with dedicated resources.
• LucaNet Engage – Regular feedback to support your development.
• LucaNet Do Good – Paid volunteer time for giving back.
• Health & Wellbeing – Tailored programs, subsidies, mental health support, and counseling.
• Generous leave policy – Encouragement to take time off to relax and recharge.
• Compensation & Company Pension Plan – Support for your financial future with pension plans and allowances.
• JobRad – Support to find your dream bike.
• Discounts – Benefits from our external corporate partners.