Senior Customer Analyst (m/f/d)

C&A Mode GmbH & Co. KG; Düsseldorf; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Learning and development via C&A acc

Partner discount scheme

Employee discount 20%

Zusammenfassung

C&A Mode GmbH & Co. KG is seeking a Senior Customer Analyst to transform loyalty, CRM, and eCommerce data into actionable insights. You will develop segments, measure campaign impact, and partner with BI and Marketing teams to drive customer-centric strategies.

The role requires 10+ years in customer analytics, advanced SQL, and experience with BI tools in an omnichannel environment. Join a leading European fashion retailer and help shape data-driven decisions.

Qualifikationen

• Bachelor's degree in a quantitative discipline such as Mathematics, Statistics, Data Science, Economics, or Physics; a Master's degree is a plus.
• 10+ years of experience in Customer Analytics, CRM Analytics, or Commercial Analytics, ideally within fashion, retail, or another consumer-facing industry.
• Advanced SQL skills; Python knowledge and experience with BI tools (e.g. MicroStrategy, Looker, Power BI, Tableau) are a plus.
• Experience with eCommerce, digital journeys, offline customer data, and customer loyalty programs in an omnichannel environment.
• Knowledge of CLV, retention, churn, customer segmentation, statistical testing, machine learning, and AI-driven customer analytics.

Aufgaben

• Analyze customer data from Loyalty, CRM, eCommerce, and other customer touchpoints to uncover actionable insights and business opportunities.
• Develop customer segmentation, behavioral analysis, and lifecycle analysis to support personalized marketing and customer engagement strategies.
• Measure and evaluate the effectiveness of Loyalty program initiatives, promotions, campaigns, and member engagement activities.
• Partner with the Business Intelligence team to develop reports and KPIs that provide stakeholders with timely visibility into customer performance.
• Partner with Marketing, Digital, CRM, and Commercial teams to define measurement frameworks and assess campaign effectiveness.
• Conduct exploratory analysis to identify emerging customer trends, opportunities, and risks.
• Support experimentation through A/B testing design, measurement, and interpretation.
• Collaborate with Data Engineering and Technology teams to ensure customer data is accurate, accessible, and fit for analytical purposes.
• Identify opportunities to leverage machine learning and AI techniques to improve customer segmentation, personalization, and decision-making.
• Present analytical findings and recommendations to both technical and non-technical stakeholders in a clear and compelling manner.
• Champion best practices in analytics, data quality, and customer measurement across the organization.

Kenntnisse

Analytical thinking

Data storytelling

Stakeholder management

SQL

Python

Ausbildung

Bachelor's degree in a quantitative discipline

Master's degree (plus)

Tools

MicroStrategy

Looker

Power BI

Tableau

Jobbeschreibung

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores inEurope and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry andcontinuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a Senior Customer Analyst (m/f/d)!

Your responsibilities

• Analyze customer data from Loyalty, CRM, eCommerce, and other customer touchpoints to uncover actionable insights and business opportunities
• Develop customer segmentation, behavioral analysis, and lifecycle analysis to support personalized marketing and customer engagement strategies
• Measure and evaluate the effectiveness of Loyalty program initiatives, promotions, campaigns, and member engagement activities
• Partner with the Business Intelligence team to develop reports and KPIs that provide stakeholders with timely visibility into customer performance
• Partner with Marketing, Digital, CRM, and Commercial teams to define measurement frameworks and assess campaign effectiveness
• Conduct exploratory analysis to identify emerging customer trends, opportunities, and risks
• Support experimentation through A/B testing design, measurement, and interpretation
• Collaborate with Data Engineering and Technology teams to ensure customer data is accurate, accessible, and fit for analytical purposes
• Identify opportunities to leverage machine learning and AI techniques to improve customer segmentation, personalization, and decision-making
• Present analytical findings and recommendations to both technical and non-technical stakeholders in a clear and compelling manner
• Champion best practices in analytics, data quality, and customer measurement across the organization

What you bring

• Bachelor's degree in a quantitative discipline such as Mathematics, Statistics, Data Science, Economics, or Physics; a Master's degree is a plus
• 10+ years of experience in Customer Analytics, CRM Analytics, or Commercial Analytics, ideally within fashion, retail, or another consumer-facing industry
• Strong analytical, problem-solving, and data storytelling skills, with the ability to translate data into actionable business recommendations
• Advanced SQL skills; Python knowledge and experience with BI tools (e.g. MicroStrategy, Looker, Power BI, Tableau) are a plus
• Experience working with eCommerce, digital journeys, offline customer data, and customer loyalty programs in an omnichannel environment
• Knowledge of CLV, retention, churn, customer segmentation, statistical testing, machine learning, and AI-driven customer analytics
• Excellent communication, prioritization, and stakeholder management skills

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll beable to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will alsoenjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture

C&A fosters equal opportunity for people of all backgrounds and identities.

We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self.

We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.

We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Even if you don't check every box, but see yourself contributing,