Senior Consultant SAP Digital Adoption & Enablement (m/w/d)

SmartRecruiters, Inc.; Deutschland; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

30 days paid vacation

MyN – Nagarro Employee Share Program

Company car and bicycle arrangements

Company-funded accident insurance

Modern office spaces with high‑tech设备

Sports programs

Access to corporate benefits portal

Free fruit and drinks

Job summary

Nagarro is seeking an experienced Organizational Change Manager in Germany to lead change strategies for SAP transformation projects, focusing on sustainable user adoption across systems and processes. You will design enablement concepts, and implement Digital Adoption Platforms with in‑app guidance content, while measuring adoption KPIs.

You'll work with HR, IT and business units to govern content quality and translations, applying ADKAR/Prosci/Kotter methodologies, and leveraging LMS/LXP

Qualifications

• Multiple years of experience in Organizational Change Management within technology‑oriented transformation projects (ideally SAP).
• Experience in the conception and operational use of Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including responsibility for productive in‑app guidance content.
• Participation in at least one end‑to‑end enablement or adoption initiative, from change concept through rollout to evaluation of adoption KPIs.
• Practical experience in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (e.g., SuccessFactors Learning).
• Familiarity with change management methodologies (ADKAR, Prosci, Kotter) and instructional design, with pragmatic, implementation‑oriented mindset.
• Strong communication skills, empathy, and confidence in stakeholder interaction; very good German and English skills.
• Interest in modern enablement and learning approaches, including AI‑supported concepts, UX, and accessibility (WCAG).

Responsibilities

• Develop and implement change strategies in transformation projects – ideally SAP – focusing on sustainable user adoption.
• Translate change objectives into structured enablement concepts across systems, processes and user groups.
• Conception, coordination, and hands‑on implementation of Digital Adoption Platforms and related in‑app assets (walkthroughs, tooltips, hotspots).
• End‑to‑end enablement responsibility: target group segmentation, content lifecycle management, testing and go‑live coordination, KPI evaluation.
• Design learning solutions in LMS/LXP environments including course structures, learning paths, assignments and reporting.
• Explore AI‑assisted personalization and learning analytics to improve enablement outcomes.
• Ensure accessibility (WCAG) in learning content and in‑app guidance concepts.
• Collaborate with HR development, IT and business units; contribute to governance for enablement content, quality standards and translations.

Skills

Change management

Stakeholder communication

German & English

UX & learning concepts

Tools

SAP EnableNow

WalkMe

Whatfix

Userlane

Job description

• Full-time

Company Description

We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18,000 experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical.

Nagarro's global SAP business unit is a leading IT full-service provider for critical business applications and complex ERP landscapes in digital transformation. With more than 1.000 employees, we are one of the most efficient and innovative SAP partners for medium-sized companies and enterprises with an international focus.We're looking for great new colleagues. That's where you come in!

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Job Description

• Development and implementation of change strategies in transformation projects – ideally in the context of SAP, with a focus on sustainable user adoption.
• Translation of change objectives into structured enablement and adoption concepts across systems, processes, and user groups.
• Conception, coordination, and hands‑on implementation of Digital Adoption Platforms (e.g.WalkMe, Whatfix, Userlane), including the creation and quality assurance of in‑app assets (walkthroughs, tooltips/SmartTips, hotspots, contextual help).
• End‑to‑end enablement responsibility: target group segmentation, content lifecycle management, testing & go‑live coordination, as well as evaluation of adoption KPIs (e.g., usage, completion, reduction of support requests).
• Conceptual introduction, operation, and continuous improvement of learning solutions in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (e.g., SuccessFactors Learning).
• Design of modern and future‑oriented enablement and learning approaches, including AI‑supported personalization and learning analytics.
• Consideration of user experience and accessibility (WCAG) standards in learning content and in‑app guidance concepts.
• Execution of stakeholder analyses, alignment workshops, targeted communication initiatives, and enablement sessions (German/English).
• Close collaboration with HR development, IT, and business units, including contribution to governance for enablement content, quality standards, and translations.

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Qualifications

• Several years of experience in Organizational Change Management within technology‑oriented transformation projects (ideally SAP), with a strong focus on user adoption.
• Experience in the conception and operational use of Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including responsibility for productive in‑app guidance content.
• Participation in at least one end‑to‑end enablement or adoption initiative, from change concept through rollout to evaluation of adoption KPIs.
• Practical experience in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (e.g., SuccessFactors Learning).
• Familiarity with change management methodologies (ADKAR, Prosci, Kotter) and instructional design, combined with a pragmatic, implementation‑oriented mindset.
• Strong communication skills, empathy, and confidence in stakeholder interaction; very good German and English skills.
• Interest in modern enablement and learning approaches, including AI‑supported concepts, UX, and accessibility (WCAG).

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Additional Information

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference
• Flat hierarchies and a long-term, stable job with attractive development opportunities

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