Senior Collections Agent

Payl8r; Sevenig (Our); Vor Ort; EUR 33.000 - 42.000; Vollzeit

Benefits dieser Stelle

23 paid holidays

Discretionary bonuses

Unlimited unpaid leave

Fortnightly meditation sessions

Monthly Social Mojo's

Zusammenfassung

Payl8r, a FinTech in BNPL, is hiring a Senior Collections Agent in Altrincham on site. You will engage with customers in arrears and guide them through repayment journeys with empathy and professionalism.

We value regulated collections experience, strong Excel skills, and a resilient, collaborative mindset. The role offers a starting salary of £28,000 with commission potential, discretionary bonuses, 23 paid holidays, and wellbeing initiatives as part of a supportive team.

Qualifikationen

• Experience in collections within a regulated environment (consumer finance preferred).
• Strong Excel and data analysis skills.
• Resilient team player with effective communication.

Aufgaben

• Engage with customers in arrears to support repayment journeys.
• Collaborate with internal teams to balance customer care and business goals.
• Maintain a positive, compliant customer experience.

Kenntnisse

Collections experience

Regulated environment

Excel skills

Communication skills

Jobbeschreibung

Join Our Growing Family as a Senior Collections Agent at Payl8r.

For business only.

About Us

Are you ready to embark on an exciting journey in the world of finance and technology? Look no further! Payl8r, a trailblazing FinTech in the BNPL consumer credit realm, is seeking passionate and driven individuals to join our team as Senior Collections Agents. If you’re someone who values innovation, thrives in a dynamic environment, and is committed to delivering exceptional customer experiences, this role is tailor-made for you. Since our inception in 2015, Payl8r has been on a remarkable trajectory, revolutionising the way consumers access credit for their purchases. We’re not just a company; we’re a community of dedicated professionals who are united by our core values of innovation, creativity, and passion. As a regulated BNPL provider, we are at the forefront of shaping the industry, and we’re looking for individuals who share our vision to join us on this exciting journey.

Title: Senior Collections Agent

Location: Altrincham (on site)

Salary: £28,000 + commission (DOE)

Type: Full-time

The Role

Responsibilities

As a Senior Collections Agent, you’ll play a pivotal role in ensuring our customers have a positive and supportive experience even during challenging times. Your mission will involve proactively engaging with customers in arrears, helping them navigate their repayment journey. We believe in setting high standards for ourselves, and this role is no different. You’ll be empowered to showcase your strong work ethic, quick thinking, and effective communication skills as you collaborate with various teams to achieve both customer satisfaction and business objectives.

What Sets You Apart

We’re not just looking for an average Collections Agent; we’re seeking someone exceptional. You bring to the table your experience in collections within a regulated environment, preferably in consumer finance. Your analytical prowess, demonstrated through Excel skills, will be instrumental in your success. Resilience is your middle name, and you’re a true team player who thrives in collaborative environments.

Rewards and Benefits

At Payl8r, we believe that a supportive and vibrant work environment is essential for your growth and well-being. Join us, and you’ll enjoy a competitive starting salary of £28,000 (neg) with the potential to earn even more through commissions. We appreciate your hard work, which is why we offer discretionary bonuses upon achieving milestones. Your work- life balance is crucial, so we offer 23 paid holidays, public holidays, and unlimited unpaid leave for those moments when you need extra time. But that’s not all! We care about your overall well-being, and that’s why we host fortnightly meditation sessions to help you recharge. Our commitment to your personal and professional growth is unwavering, as evident through our monthly Social Mojo’s and opportunities to contribute to collections initiatives.

If you’re ready to take your collections career to the next level, we invite you to be a part of our close-knit team. At Payl8r, your skills, dedication, and creativity will be valued and rewarded as you contribute to shaping the future of consumer credit. Let’s embark on this exciting journey together.