Collections Agent (m/w/d)

Iwoca; Berlin; Vor Ort; EUR 34.000 - 46.000; Vollzeit

Benefits dieser Stelle

26 days of vacation plus a day for birthday

Access to gym memberships

Paid volunteer day

Zusammenfassung

Iwoca in Berlin is looking for a Junior Collections Agent (m/f/d) to manage customer accounts in arrears. You will handle inbound and outbound communications, negotiate repayment solutions, and work closely with management to develop recovery strategies.

The ideal candidate demonstrates curiosity in using AI tools and possesses C1 proficiency in German. This role offers a range of benefits, including vacation days and mental health support.

Qualifikationen

• Demonstrates curiosity to use and learn AI tools.
• A level of German, C1 proficiency required.

Aufgaben

• Handle a high volume portfolio of customer accounts in arrears.
• Negotiate feasible repayment solutions considering customer circumstances.
• Update databases to keep accurate records of activities.

Kenntnisse

AI tools usage

German (C1)

Debt recovery experience

Empathy

Communication skills

Jobbeschreibung

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.

That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.

We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

Job Title

Junior Collections Agent (m/f/d)

Responsibilities

• Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
• Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills
• Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
• Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
• Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
• Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Adhering to our company policies and procedures
• Upholding iwoca’s company reputation at all times
• Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

Essential Requirements

• Demonstrates curiosity to use and learn more about AI tools. You’ll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use.
• A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations

Preferred Requirements

• Nice to have 1 year debt recovery experience, ideally in the commercial/business sector
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Salary

We expect to pay from 34.000 € — 46.000 € for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

Benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth‑mindset.
• 26 days of vacation a year plus a free day for your birthday.
• One‑month fully paid sabbatical after 4 years.
• Mental health support with direct access to certified psychologists via our partner OpenUp.
• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.
• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.
• €30 contribution towards the Deutschlandticket.
• Company Pension with Canada Life.
• Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.
• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.
• Corporate Benefits discounts.
• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever was needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

Learning & Development

• A learning and development budget for everyone, including a book budget.
• Learning German budget.
• Company‑wide talks with internal and external speakers.
• Access to learning platforms like Treehouse.

Useful Links

• iwoca benefits & policies for detail and some additional benefits.
• iwoca interview welcome pack.