Senior Business Analyst (m/f/d) - Damage

Sixt Rent a Car; Berlin; Hybrid; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading mobility service provider in Berlin is looking for a Damage Operations Development Manager (m/f/d) to enhance data-driven processes and customer experience. The ideal candidate will have a degree in business, experience in project management, and strong data skills, including proficiency in SQL and advanced Excel. Join an international team dedicated to innovation and operational excellence.

Leistungen

Discounts on SIXT services

Monthly mobility allowance

Retirement plan contributions

30 days of vacation

Volunteer day

Qualifikationen

• Proven experience in operations, business analysis, or project management.
• Experience in mobility or car rental is ideal.
• Enjoys managing complex topics across countries.

Aufgaben

• Acting as the central contact for corporate countries within international damage department.
• Conducting data-driven analyses to drive operational performance.
• Monitoring KPI performance across assigned markets.

Kenntnisse

Analytical thinking

Project management

SQL

Advanced Excel

Process improvement

Communication skills

English proficiency

German proficiency

Ausbildung

Degree in business or related field

Tools

Amazon QuickSight

Jira

Confluence

Jobbeschreibung

Damage Operations Development Manager (m/f/d)

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At SIXT, we use data to turn challenges into opportunities. As a Damage Operations Development Manager (m/f/d) you play a key role in shaping efficient, data-driven processes that ensure transparency and elevate customer experience – even when the unexpected happens. Join our international team and help us drive innovation across our global damage organization. Ready to make an impact? Apply now!

YOUR ROLE

• You act as the central point of contact for our corporate countries within the international damage department
• You use data-driven analyses to identify root causes, drive operational performance, and uncover development opportunities
• You monitor and manage KPI performance across assigned markets, ensuring transparency and timely follow-up
• You coordinate strategic and operational initiatives, from requirement definition to rollout and automation (e.g., RPA)
• You collaborate closely with IT, controlling, and cross-functional task forces to optimize workflows and resolve support requests
• You drive continuous process improvement and knowledge transfer across the international damage network

YOUR SKILLS MATTER

• Education & Experience You hold a degree in business, process management, business informatics, analytics, or a comparable field and bring proven experience in operations, business analysis, or project management – ideally within mobility or car rental
• Data Skills You combine strong analytical and conceptual thinking with data affinity and hands-on expertise in SQL, advanced Excel, and dashboarding (Amazon QuickSight or similar)
• Mindset You work independently, in a structured way, and enjoy managing complex topics across countries
• Digital Savvy You have a digital mindset and are familiar with process improvement tools or methods (e.g., process mining, RPA, Jira, Confluence)
• Communication You have excellent communication and presentation skills in English; German is a plus
• Motivation You thrive in an international environment and are eager to drive process improvements and business impact

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility Boost You will receive a monthly allowance from us as a contribution to your individual mobility
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Job details

• Seniority level Mid-Senior level
• Employment type Full-time
• Job function Management and Manufacturing
• Industries Travel Arrangements

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About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!