Senior AI Tech Consultant - TMT | BSS Transformation (all genders) - BCG Platinion

BCG Platinion; Stuttgart; On-site; EUR 90,000 - 130,000; Full time

Job summary

BCG Platinion is seeking a seasoned professional to drive transformation of complex BSS landscapes for leading telecommunications companies. You will analyze processes across Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management to design practical, scalable solutions.

The role requires bridging business process design with technical delivery, developing target states and roadmaps, and leading agile teams.

Qualifications

• 4+ years transforming BSS landscapes in consulting or telecom
• Hands-on experience in Product & Offer Management, Order Management, Customer Service, and Billing
• Familiar with TM Forum Frameworx and eTOM; knowledge of BSS platforms

Responsibilities

• Drive BSS transformation and modernization for leading telecoms.
• Analyze processes across Product & Offer, Order, Service, and Billing.
• Bridge business process design with technical implementation.
• Create target states and roadmaps for BSS programs.
• Design end-to-end customer journeys across Buy, In-life, Leave.
• Structure BSS workstreams in large programs and apply AI/automation.

Skills

Analytical thinking

Agile teamwork

German language

English language

Stakeholder management

Education

Degree in IT/Economics

Tools

TM Forum Frameworx

eTOM

Amdocs

Netcracker

Salesforce Industries

Job description

Overview

Join BCG Platinion to turn digital and AI-driven transformation challenges into solutions for the future. Work with leading global companies on technology transformations—from strategy to scalable architectures, platforms, and real business impact.

Responsibilities

• Drive the transformation and modernization of complex BSS landscapes at leading telecommunications companies.
• Analyze processes, capabilities, and systems in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management.
• Combine customer‑centric process design with necessary system capabilities and translate requirements into actionable technical solutions.
• Develop target states and capability roadmaps for modern BSS landscapes and structure the necessary transformation steps.
• Design end‑to‑end customer journeys across the Buy, In‑life, and Leave phases and evaluate their impact on processes, data, and systems.
• Structure BSS workstreams within large‑scale Stack Exchange programs, support implementation of leading platforms, and leverage AI & automation potential.

Qualifications

• Degree in (Business) Information Technology, Economics, or related field with above‑average academic performance.
• At least 4 years of relevant experience in transforming BSS landscapes, either in consulting or at a telecommunications company.
• In‑depth practical experience in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management.
• Familiarity with TM Forum Frameworx and eTOM, as well as leading BSS platforms such as Amdocs, Netcracker, or Salesforce Industries.
• Experience structuring and implementing BSS workstreams in large‑scale transformation or stack‑exchange programs.
• Understanding of end‑to‑end customer lifecycle processes and charging, rating, and mediation systems.
• Ability to bridge the gap between business process design and technical system implementation and mediate between business, architecture, and delivery teams.
• Ideally, exposure to AI or automation applications in the BSS environment with hands‑on experience working with AI tools.
• Thrives in agile, interdisciplinary teams, flexible, willing to travel, and communicates confidently in German and English.

Benefits and Growth Opportunities

We guarantee a constant stream of new opportunities for growth in an open and supportive work environment. Daily challenges are tackled alongside talented colleagues, and personalized professional development and feedback help you discover and hone your strengths. Modern structures reduce travel hassle, and a comprehensive Knowledge Center supports you. State‑of‑the‑art hardware and software infrastructure, along with an AI enablement training program, prepare you for an AI‑driven work environment.

Equal Opportunity Employer

BCG Platinion is an equal opportunity employer and is actively committed to diversity and inclusion. We consider all qualified applicants regardless of ethnic or social background, age, gender, sexual identity, religion, beliefs, or disability.