Senior Account Manager, Partner Success

Meyandy LLC; Berlin; Hybrid; EUR 60.000 - 95.000; Vollzeit

Zusammenfassung

Bitpanda in Berlin seeks a Senior Account Manager to articulate enterprise services value, build strong partner relationships, and drive retention and revenue across partner accounts.

You will manage multi-threaded relationships, align cross-functional teams, and lead quarterly business reviews to optimize performance and strategy. The role emphasizes ownership, strategic thinking, and clear communication with all levels of the organization.

Qualifikationen

• 3+ years in client-facing SaaS or fintech roles.
• Native or C2 level German and English.
• Strong relationship-building and communication.
• Experience leading cross-functional projects.

Aufgaben

• Manage multi-threaded partner relationships from go-live.
• Coordinate cross-functional alignment for performance and roadmap.
• Define success metrics and report through business reviews.
• Lead QBRs with partners and drive strategic initiatives.
• Own and refine the partner roadmap with measurable milestones.
• Act as main point of escalation for partner issues and ensure swift resolution.

Kenntnisse

German & English

SaaS Experience

Account Management

Stakeholder Engagement

QBR Facilitation

Jobbeschreibung

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

The successful Senior Account Manager will excel at articulating Bitpanda’s Enterprise Services value propositions around business operations and user adoption and engagement growth initiatives. You will build and maintain strong relationships with multiple contacts within assigned partner accounts and implement strategies to drive retention and revenue within our customer base.

What you’ll do

• Manage multi-threaded relationship build on trust, business operations and user adoption for a number of partners from the go-live of the trading platform.
• Cross functional alignment to increase performance ops planning, establishment of best practices, product roadmap initiatives and development of end-user outreach.
• Define mutual key business metrics and success criteria and proactively monitor and report through business reviews and provide ongoing recommendations for further optimization.
• Collaborate on providing solutions to critical problems for your customers issues and needs, feedback to the business for product refinement. Lead and facilitate both in-person and virtual Quarterly Business Reviews (QBRs) with partners, ensuring alignment on performance, goals, and strategic initiatives.
• Collaborate with partners to define and refine a clear strategic roadmap, establishing measurable milestones and key objectives.
• Take ownership of critical meetings, driving discussions, decision-making, and follow-through to ensure successful outcomes. Act as the main point of escalation for partner issues, proactively addressing challenges and ensuring swift resolutions to maintain strong, productive relationships.

Who you are

• Ideally native or C2 level in German & English. Excellent written and oral communication skills with all levels of the organisation.
• Highly organised with great attention to detail, ability to roll up your sleeves and manage multiple tasks to fill in the gaps.
• 3+ years relevant work experience in client-facing roles for SaaS or fintech organisations.
• Expertise with leading projects, facilitating training workshops, and or liaising cross functionally to solve or enable customers business needs.
• Creative problem solver, accountable, and team player who owns their own impact and understands the the benefits of knowledge sharing and a collaborative environment.

What’s in it for you