Security Consultant

Mondoo Inc; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading cybersecurity company in Germany is seeking a Security Consultant to provide technical support, onboard new customers, and gather feedback for product development. The ideal candidate has over 5 years of experience in a technical support or customer success role in the security industry and is fluent in German and English. This role emphasizes strong interpersonal skills, technical expertise, and excellent customer service.

Qualifikationen

• 5+ years of experience in a technical support or customer success role within the security industry.
• Proven track record of managing customer relationships and delivering excellent customer service.
• Strong knowledge of security principles, techniques, and technologies.

Aufgaben

• Provide technical support to customers, resolving product issues.
• Assist in the onboarding process of new customers.
• Offer expert advice to customers regarding the optimal use of products.
• Develop and maintain comprehensive documentation.
• Monitor and report on key performance metrics.

Kenntnisse

Technical support experience

Customer relationship management

Analytical problem-solving

Strong interpersonal skills

Fluent in German

Fluent in English

Tools

Linux

Windows

macOS

VMware

AWS

Azure

GCP

Kubernetes

Ansible

Terraform

GitHub

Salesforce

Zendesk

Jobbeschreibung

About Us:

Mondoo is creating security experiences that companies leverage to keep their users and data safe from hackers around the world.

As a Security Consultant, you will work in close collaboration with customers to understand their needs, objectives, and challenges. By building strong relationships, the Security Consultant ensures customers are successfully utilizing our products, thereby driving adoption, retention, and overall satisfaction. This position also plays a crucial role in gathering customer insights and feedback to inform product development and improve user experience. The ideal candidate will possess a blend of technical expertise, project management skills, and strong interpersonal skills to effectively manage customer interactions and deliver exceptional service.

What You'll Achieve:

• Customer Support: Provide technical support to customers, resolving product issues in a timely and efficient manner.
• Onboarding and Training: Assist in the onboarding process of new customers, ensuring they understand how to use our products effectively.
• Technical Consultation: Offer expert advice and solutions to customers regarding the optimal use of our products and services.
• Product Feedback: Gather and relay customer feedback to the product development team for continuous improvement.
• Documentation: Develop and maintain comprehensive documentation, including user guides, FAQs, and technical support articles.
• Customer Success Stories: Identify and document customer success stories to highlight the benefits and value of our products. Work closely with the marketing team to share these stories through various channels.
• Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and concerns are addressed.
• Performance Metrics: Monitor and report on key performance metrics related to customer success and product usage.

What You'll Bring:

• 5+ years of experience in a technical support or customer success role within the security industry is required
• Fluent in German and English is required
• Proven track record of managing customer relationships and delivering excellent customer service.
• Experience with:
  • OS: Linux, Windows, macOS
  • Cloud: VMware, AWS, Azure, GCP, K8s
  • DevOps: Ansible, Terraform, GitHub
  • CRM systems (e.g., Salesforce, Zendesk) and customer support tools.
• Strong knowledge of security principles, techniques, and technologies.
• Experience with security tools such as firewalls, IDS/IPS, SIEM, and vulnerability scanners.
• Familiarity with regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR).
• Strong knowledge of security principles, techniques, and tools (e.g. xSPM,, vulnerability scanners).
• Comfortable with a Linux/Mac Terminal
• Experience with cloud security (e.g., AWS, Azure, GCP) and API is preferred with knowledge and experience of DevOps tools.
• Ability to troubleshoot and resolve complex technical issues.
• Strong analytical and problem-solving skills.
• Preferred: Cloud security (e.g., AWS, Azure, GCP), API, and DevOps tools experience.

Interview Process:

At Mondoo, we believe in an equitable and transparent interview process. Here is what you can expect (subject to change with notice):

• Recruiter Screen: 30 minutes
• Hiring Manager Screen: 45 minute Google Meet with CSO, Patrick Münch
• Loop:
  • 45 minute Google Meet with Principal Customer Success Engineer, Adam Benesh
  • 30 minute Google Meet with Head of Sales, Matthias Canisius
• Assessment/Presentation: 60 minutes with several team members (prompt to be shared at this stage)
• Final call with Patrick
• Offer!