SAP Signavio Support Engineer (m/w/d)

SAP SE; Berlin; Remote; EUR 40.000 - 58.000; Teilzeit

Zusammenfassung

A leading software company in Berlin is seeking a Customer Service professional adept at resolving issues for B2B Cloud Software. The ideal candidate should have over 3 years of experience, be fluent in German, and possess strong analytical skills. This role offers part-time or regular full-time employment, and candidates can work remotely. Applicants are encouraged to apply, and accommodations are provided for those with disabilities.

Qualifikationen

• 3+ years’ experience in Customer Service, ideally in B2B Cloud Software.
• Experience working remotely with international teams.
• Ability to create and maintain knowledge articles using KCS.

Aufgaben

• Diagnose and resolve customer issues across multiple environments.
• Manage ticket schedules and prioritize tickets.
• Document issues and develop knowledge base content.

Kenntnisse

Customer Service experience

Fluent German

Analytical thinking

Team player

Familiarity with SaaS/Cloud

Tools

Jira

ServiceNow

Confluence

SharePoint

SQL Management Studio

MySQL Workbench

Git

Jobbeschreibung

What you’ll do

• Diagnose and resolve customer issues across multiple environments and application systems.
• Interact with network services, software systems, and applications.
• Guide end users, provide best practices, and deliver timely resolutions.
• Manage ticket schedules, prioritize tickets, and set expectations with customers.
• Document all issues and develop knowledge base content using KCS.
• Collaborate with international technical support staff, quality assurance, development, and account teams.
• Support customers via case management and web sessions.
• Assist with QA of beta products, pre‑GA versions, and internal processes and tools.

What you bring

• 3+ years’ experience in Customer Service, ideally in B2B Cloud Software companies.
• A team player who can work in an international team.
• Experience with working remotely or with remote colleagues.
• Fluent German knowledge for conversations with MEE‑located customers (mandatory).
• Strong analytical thinker focused on problem solving.
• General understanding of SaaS/Cloud.
• Experience with DBMS, web applications, and Single‑Sign‑On technologies.
• Experience using KCS to create and maintain knowledge articles is a benefit.
• Experience working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint).
• Knowledge of Databases (SQL Management Studio or MySQL Workbench etc.) is a benefit.
• Knowledge and working with Git is a benefit.

Employment Type: Part Time or Regular Full Time | Expected Travel: 0 - 10% | Career Status: Professional

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail]. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.