Salesforce CTI & Support Admin (f / m / d)

Enpal GmbH; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading solar energy company in Germany is seeking a Salesforce CTI Admin to enhance their contact center operations. In this role, you will manage integrations between Salesforce and telephony platforms and collaborate with various teams to streamline customer service processes. The ideal candidate has 2-3 years of experience in Salesforce administration and a passion for solving problems. This position offers great growth opportunities in a fast-paced startup environment.

Leistungen

Opportunities for growth

Impact on green energy solutions

Collaborative team environment

Qualifikationen

• 2-3 years of experience as a Salesforce Administrator or similar roles.
• Experience in contact center environment or telephony-related work.
• Strong analytical, communication, organizational, and problem-solving skills.

Aufgaben

• Assist in designing and implementing changes in Salesforce.
• Collaborate with cross-functional teams for customer service processes.
• Manage call flow, ring groups, and integration with Salesforce.

Kenntnisse

Salesforce administration

Contact center management

Integration with CRM solutions

Analytical skills

Problem-solving skills

Communication skills

Jobbeschreibung

Job Description

Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.

You will :

• Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment.
• Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.
• Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring.
• Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels.
• Streamline customer service support processes and integration with other systems, such as Microsoft Teams.
• Manage operational requests, troubleshoot issues, and collaborate with diverse user groups.
• Develop and maintain documentation on processes, policies, and application configurations.
• Conduct training sessions for business owners on new features and assist with rollouts.

Qualifications

You bring :

• Experience in contact center environment or telephony-related work, with knowledge of integrating contact center platforms with CRM solutions like Salesforce.
• Minimum 2-3 years of experience as a Salesforce Administrator or similar roles, ideally in Sales and Service Cloud.
• Strong analytical, communication, organizational, and problem-solving skills.
• Ability to work effectively in a collaborative team setting.
• Curiosity about helping others and converting problems into solutions.

Additional Information

• The chance to be part of a fast-growing and future‑oriented startup : we are one of the biggest players in the solar business.
• Help to make the world a bit better : we are all about green energy.
• Work with the best in the industry and grow with us : there’s plenty of room for your ideas.