Sales and Customer Success Associate

August Robotics Ltd.; Düsseldorf; On-site; EUR 42,000 - 72,000; Full time

Job summary

August Robotics Ltd. is seeking a Sales and Customer Success Associate for our Düsseldorf office to drive revenue growth and ensure long-term customer success across Europe.

You will own the full customer lifecycle from lead generation to account development, with a focus on the Asia-Pacific outbound efforts for Lionel, our floor-marking robot. You will manage onboarding, nurture client relationships, identify upsell opportunities, and collaborate with cross-functional teams to improve services.

Qualifications

• 1+ years of experience in B2B sales, customer success, or account management.
• Strong commercial mindset with ability to identify opportunities, influence decisions, and close deals.
• Excellent communication and presentation skills.
• Proven ability to build trust and long-term relationships with customers.

Responsibilities

• Drive lead generation and outbound outreach across Europe for the robot products.
• Qualify inbound and outbound leads, conduct discovery calls, and deliver product demonstrations.
• Manage and progress opportunities through the sales pipeline to deal closure.
• Collaborate with sales and marketing to develop tailored proposals and presentations.
• Lead onboarding and post-sale customer success to drive retention and expansion.

Tools

HubSpot

Salesforce

Job description

The Company

August Robotics is an international startup building application-specific robots that automate business workflows. We are a global team with offices in the US, Hong Kong, Germany, Australia, the US, and China, backed by leading Asia-Pacific VC investors.

Our robots serve clients in the exhibition, construction, and industrial layout industries, and we are currently growing our team in Germany.

The Role

As a Sales and Customer Success Associate, you will be based in our Düsseldorf office and play a key role in driving revenue growth and ensuring long-term customer success across the European market.

Your responsibilities will include:

Sales & Business Development

• Drive lead generation and outbound outreach across the Asia-Pacific for Lionel, our floor-marking robot
• Qualify inbound and outbound leads, conduct discovery calls, and deliver compelling product demonstrations
• Manage and progress opportunities through the sales pipeline, from first contact to deal closure
• Collaborate with sales and marketing teams to develop tailored proposals and presentations
• Take increasing ownership of the full sales cycle, including negotiation and closing

Customer Onboarding & Success

• Lead customer onboarding, ensuring a smooth transition from sale to deployment
• Act as the main point of contact for customers post-sale, building strong long-term relationships
• Proactively support customers throughout their lifecycle to drive satisfaction, retention, and repeat business
• Identify upsell and expansion opportunities within existing accounts
• Gather customer feedback and collaborate with internal teams to improve product and service delivery

Sales Enablement & CRM Management

• Maintain accurate records of customer interactions, pipeline, and account status in the CRM
• Track key metrics across sales and customer success to support forecasting and performance improvement
• Support the continuous improvement of sales materials, playbooks, and processes

What we are looking for:

• 1+ years of experience in B2B sales, customer success, or account management
• Strong commercial mindset with the ability to identify opportunities, influence decisions, and close deals
• Excellent communication and presentation skills, with the ability to clearly articulate value to customers
• Proven ability to build trust and long-term relationships with customers and stakeholders
• High level of customer empathy and a strong commitment to delivering an outstanding customer experience
• Ability to manage multiple opportunities and customer accounts simultaneously in a structured way
• Proactive, self-driven, and comfortable taking ownership in a fast-moving startup environment
• Strong attention to detail and ability to work with CRM tools and sales data
• Willingness to occasionally travel for customer meetings, demos, and onboarding

You must have:

• Eligibility to work in Germany
• Fluent English

Nice to have:

• Experience in robotics, construction, or exhibition
• Familiarity with sales pipelines, CRM systems (e.g. HubSpot, Salesforce)
• Experience in full-cycle sales or customer lifecycle management

Why August Robotics?

• A dynamic startup at the forefront of the robotics revolution
• High-impact role with direct influence on revenue growth and customer success
• Opportunity to own the full customer lifecycle from lead generation to long-term account development
• Exposure to cutting-edge robotics technology transforming construction and industrial workflows