Job Description : General Manager / Restaurant Manager – Germany
Location : Essen
Salary : € 55,000 - €70,000 + KPI Bonus Up to 20%
Languages : German and English
Role Summary
The General Manager will be responsible for launching and leading the first German restaurant for a well-established UK hospitality brand. This position combines hands‑on operational leadership with strategic organization, planning, and a drive to build a new market presence in Germany. The GM will lead all pre‑opening activities, collaborate closely with the UK team, and critically build a capable German management team to ensure a successful launch and a thriving restaurant from day one.
Key Responsibilities
Team Recruitment & Development
- Recruit, train, and lead the full site management team in Germany, including chefs, servers, and a Head Chef.
- Foster a unique and distinctive culture that reflects the brand’s UK success while adapting to the German market.
- Support employee contract setup, onboarding procedures, and HR policies in line with German labor law; liaise with UK HR to ensure cultural alignment.
Operations & Service Delivery
- Lead the team to deliver excellent service across multiple shifts, creating an exceptional workplace and destination for the local community.
- Ensure every customer leaves happy through consistent delivery of food, drink, and service that meet brand expectations each shift.
- Implement and monitor health, safety, and hygiene standards (HACCP and German law compliance).
- Oversee scheduling, inventory, cash handling, and operational controls to meet both brand and German regulations.
- Provide frequent feedback to the UK team concerning opportunities and challenges via KPIs, staff, and customer feedback.
Financial & Commercial
- Take ownership for achieving revenue, profit, and cost targets.
- Support accurate budget planning—factoring in labor and variable costs.
- Provide monthly, weekly, and daily forecasts; adjust ordering and staffing as needed based on business trends.
Pre-Opening & Setup
- Act as the key contact for all pre‑opening activities—partnering with the UK HQ team from planning through opening.
- Work with UK commercial, finance, food, people, and property teams to translate operational requirements to the German market or develop new solutions when required.
- Manage licensing, compliance, supplier setup, payroll registration, and other regulatory requirements as needed, with the support of HQ and local partners.
- Own a structured timeline for pre‑opening tasks, ensuring launch readiness—from recruitment advertising to logistics coordination.
Skills & Experience
- Proven success as a General Manager or senior operator in hospitality (restaurant, bar, or café); thrives hands‑on in busy service environments.
- Experience in hospitality business set‑up : pre‑opening, new site launches, or entrepreneurial restaurant ownership in Germany.
- Strong organizational and planning ability; capable of structuring tasks and driving projects to completion with excellent communication.
- Comfortable balancing autonomy with collaboration—working closely with UK‑based colleagues.
- Fluent in German and English, both written and spoken.