Research Specialist Customer Experience - German Speaking (m/f/x)

SmartRecruiters, Inc.; Karlsruhe; Vor Ort; EUR 55.000 - 82.000; Vollzeit

Benefits dieser Stelle

Relocation Support

Corporate Pension

Bike Leasing

eGym Access

Modern Offices

Team Events

Supportive Environment

Zusammenfassung

Tipico, Germany's leading sports betting provider, is seeking a Research Specialist Customer Experience (German Speaking) to join the Karlsruhe team. You will design, execute, and analyze qualitative and quantitative research to understand customer behaviors, motivations, and pain points, and translate data into actionable recommendations.

You will collaborate with the Customer Experience, Product, Data and Marketing teams to connect research findings with operational data, build dashboards, and

Qualifikationen

• 2+ years in customer research or UX insights.
• Gaming, sports betting, or e-commerce experience preferred.
• University degree in Marketing Research, Data Analytics, Psychology, Business or related field.
• German language fluency; strong English written and spoken.

Aufgaben

• Design and conduct research across qualitative and quantitative methods (surveys, usability tests, interviews).
• Act as voice of the customer to inform strategic and operational decisions.
• Analyze feedback and operational data to identify drivers of satisfaction and engagement.
• Integrate insights with FullStory to create a 360° view of customer behavior.
• Develop and present data-driven reports and dashboards to stakeholders.
• Collaborate with Product, CX, and Data teams to prioritise improvements.
• Partner with third-party agencies for high-quality project execution.

Kenntnisse

Research design

Survey design

Data analysis

Storytelling

Cross-functional collaboration

German language

English proficiency

Ausbildung

Marketing Research degree

Data Analytics degree

Tools

Qualtrics

Useberry

FullStory

Excel

Power BI

SQL

Domo

Jobbeschreibung

Research Specialist Customer Experience - German Speaking (m/f/x)

• Full-time
• Job Family: Product

We are Tipico, Germany's leading sports betting provider and one of the mostdynamic tech companies in the industry,part of Banijay Gaming - a European champion in sports betting and online gaming. We approach every challenge like aChampionship match, with a mission to excite the arena and elevate the bettingexperience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by ourpassion for the perfect product, we use the newest tech stack to get betterevery single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch,bring your best self, and become a champion? Then show us your game face – because we’re looking for aResearch Specialist Customer Experience - German Speaking (m/f/x)to join the team!

As aResearch Specialist Customer Experience - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.
Working closely with theCustomer Experience, Product, Data, and Marketing teams, you’ll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.

Your playing field:

• Designing and conductingcustomer experience research projectsacross qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
• Acting as avoice of the customer, ensuring their needs, challenges, and feedback are represented in strategic and operational decisions.
• Analyzingcustomer feedback and operational datato identify key drivers of satisfaction, loyalty, and engagement.
• Integrating research insights withFullStoryto create a 360° understanding of customer behavior.
• Developing and presentingclear, data-driven reports and dashboardsto stakeholders, highlighting key findings, trends, and actionable recommendations.
• Collaborating with theProduct, CX, and Data teamsto prioritize improvements based on customer impact and business outcomes.
• Partnering withthird-party research agencieswhen needed to ensure high-quality project execution and robust methodologies.
• Building and maintaininganalytical modelsthat link customer sentiment, product usage, and operational performance.

Which skills should you bring to the pitch:

• Research Expertise. Strong command of both qualitative (interviews, focus groups, usability testing) and quantitative (survey design, statistical analysis, segmentation) methods.
• Technical Skills. Proficient with survey and analytics tools (e.g., Qualtrics, Useberry, FullStory, Excel, Power BI, Domo, or SQL).
• Experience.2+ years in customer research, or UX insights — ideally iniGaming, sports betting, e-commerce, or otherdigital productenvironments.
• Education.University degree inMarketing Research, Data Analytics, Psychology, Business, or a related field.
• Languages. German is mandatory, along with excellent written and spoken proficiency in English.
• Storytelling.Ability to synthesize complex data intoclear narratives and strategic insightsfor non-technical stakeholders.
• Collaboration.Strong interpersonal skills, with a proven ability to work cross-functionally and influence decisions.
• Analytical Modelling.Experience linking research findings withoperational and behavioral data; comfortable with data visualization, regression, and trend analysis.

This is how we score with you:

• Established International Group.We have a solid foundation on which to grow.
• Personal and Professional Growth.We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support.To make your move to Karlsruhe as smooth as possible.
• Business Bike Leasing.We offer a sustainable commuting solution whilst also keeping you active!
• Corporate Pension Scheme (betriebliche Altersvorsorge).Secure your future! Join our corporate pension scheme, where we provide additional financial support.
• eGym.We encourage an active lifestyle, and to support this, we’ve partnered with an online sports platform that provides access to a variety of clubs and offers across Germany.
• Modern offices.Our very own Karlsruhe campus provides an open-plan space with the latest technology.
• Events.Sponsored Charity and Team gatherings; we like to have fun together as one team and reinforce our connections.
• Supportive Environment.We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

We look forward to your application!