Remote Technical Support for Pathology - German speaking

Agilent Technologies; Bochum; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global leader in laboratory solutions is seeking a Remote Technical Support Specialist for Pathology, fluent in German and English. This role involves providing expert support for innovative pathology products, managing support lines, and collaborating with internal teams. The ideal candidate has a Master's or PhD and experience in a pathology lab. Comprehensive benefits and a focus on work-life balance are offered.

Leistungen

Comprehensive training and development

Employee Assistance Program

Stock Purchase Plan

Pension and Healthcare benefits

Work-life balance dedication

Qualifikationen

• Education must include a Master's or PhD in relevant fields.
• Experience in a pathology laboratory is preferred.
• Excellent remote troubleshooting skills are required.
• Proficiency in German and English is mandatory.

Aufgaben

• Manage technical support phone lines.
• Provide first and second-level support via phone and email.
• Diagnose and troubleshoot technical issues remotely.
• Collaborate with internal teams to resolve issues.
• Participate in quality improvement projects.

Kenntnisse

Technical troubleshooting

Customer service expertise

Proficiency in German

Proficiency in English

Knowledge of pathology

Ausbildung

Master’s, PhD, Medical Laboratory Technologist – Histopathology

Tools

CRM systems (OneConnect C4C and SAP CRM)

Jobbeschreibung

Overview

About us

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best : improve the world around us. Information about Agilent is available at www.agilent.com.

Die folgenden Informationen geben Ihnen einen Überblick über die Fähigkeiten, Qualitäten und Qualifikationen, die für diese Stelle erforderlich sind.

Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!

In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnosing and troubleshooting technical issues remotely to find solutions.
• Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
• Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Job Posting Qualifications

• Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications.
• Language Requirements: To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages: German - mandatory; French - preferred; English - mandatory. Proficiency must include reading, writing, and listening skills in all the above languages. In addition, knowledge of any of the following EMEA support languages is considered an advantage: Danish, Dutch, Finnish, Italian, Norwegian, Spanish, Swedish.

We offer

• Position is fully remote. (Barcelona, Spain; Glostrup, Denmark; Les Ulis, France; Waldbronn, Germany; Milan, Italy; Amsterdam, Netherlands; Cheadle, UK)
• Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
• A dynamic environment focused around delivering best-of-class customer service.
• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
• A dedication to work / life balance.

Contact

If you are interested in joining our team and advancing your career, please submit your application through our careers page :

https://agilent.wd5.myworkdayjobs.com/Agilent_Careers/job/Spain-Remote-LocationBarcelona/Remote-Technical-Support-for-Pathology-German-speaking_4034323

We look forward to reviewing your application and will contact you if your qualifications match our needs.

Remote working / work at home options are available for this role.