Remote German speaking Customer Support with relocation to Greece

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international support company is seeking a Customer Service Representative based in Hamburg. This role requires exceptional interpersonal skills to provide empathetic and timely support to users in both German and English. Responsibilities include resolving user issues and analyzing data to improve workflows. The company offers a salary of 1300 EUR gross monthly plus performance bonuses, flexible working conditions, and opportunities for continuous training. Remote work and relocation assistance are also provided.

Leistungen

Salary of 1300 EUR gross monthly

Performance bonus up to 200 EUR monthly

Flexible working conditions

Continuous training opportunities

Qualifikationen

• Fluent in German (C1-C2) and English (B2).
• Able to communicate empathetically and clearly.
• Familiarity with products and community standards.

Aufgaben

• Provide timely support to users.
• Investigate and resolve user issues.
• Respond to inquiries with quality and empathy.
• Analyze data to improve user workflows.

Kenntnisse

Exceptional interpersonal skills

Proactive attitude

Attention to detail

Analytical skills

Jobbeschreibung

Join a Team That Values Empathy, Excellence, and Innovation!

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market‑specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1‑C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results‑driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Work remotely.