Registrar - Emergency Room

White Plains Hospital Inc; Berlin; On-site; EUR 34,000 - 51,000; Full time

Job summary

The Emergency Room (ER) Registrar at White Plains Hospital Medical Center greets patients, collects demographics and insurance information, and ensures data accuracy to support billing and compliance with EMTALA and HIPAA. You will verify identifiers, issue bracelets, and enter data into the EMR for timely processing.

You will handle co-pays, relay information in a courteous manner, utilize the Health Information System, and coordinate with patients, families and staff to maintain a calm,

Qualifications

• High school diploma or GED is required.
• 1–3 years hospital registration experience preferred.
• Experience with EPIC or other EMR systems preferred.
• Typing speed of at least 45 words per minute.
• Ability to multi-task and handle registration duties across areas.
• Bilingual helpful but not required.
• Knowledge of medical insurance procedures and terminology.

Responsibilities

• Greet and register patients arriving at the ER and ambulance entrances.
• Obtain demographics and insurance information and verify two patient identifiers.
• Enter information into the EMR accurately and promptly.
• Collect patient co-pays and handle billing-related tasks.
• Provide patients with required documents and ensure privacy practices.
• Coordinate with clinical staff and use interpreters when needed.

Skills

Typing 45 wpm

Medical terminology

Health insurance knowledge

Detail oriented

Multitasking

Bilingual helpful

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

City/State:

White Plains, New York

Department:

WPH Patient Access Admitting_2

Work Shift:

Day

Work Days:

0

Scheduled Hours:

3 PM-11 PM

Hours Per Pay Period:

0

Pay Rate/Range:

$27.61 - $41.42

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you’ll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Receipts & greets all patients arriving to the main ER or the ambulance entrance.
• Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers.
• Registers all patients requiring Emergency Services promptly and efficiently.
• Responsible for quality assurance – reviews registration information/data for accuracy and corrects delinquent data.
• Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration
• Scan insurance cards and legal patient identifications
• Scans face sheets sent in with patients arriving from other healthcare facilities.
• Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.
• Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)
• Responsible for collection of all patient responsibility/co-pays promptly after medical services.
• Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope.
• Follow Observation protocol when patient assigned from the ER.
• Responsible for using the language interpreter for patient preferred language is other than English
• Responsible for Press Ganey patient satisfaction.
• Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.
• Must handle answering telephones promptly, efficiently, and professionally.
• Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors.
• Maintains a safe, clean, and functional workstation/environment.
• Performs all other related duties as assigned

Qualifications

• High School Required or GED
• 1-3 years Previous hospital experience preferred. Preferred
• 1-3 years Previous registration experience in a medical setting (physician office, hospital) strongly preferred Preferred
• 1-3 years Familiarity with electronic medical record systems, EPIC preferred. Preferred
• Ability to type at least 45 words per minute (High proficiency)
• Knowledgeable in medical health insurances. (Medium proficiency)
• Knowledge of medical terminology. (Medium proficiency)
• Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed. (High proficiency)
• Bilingual helpful but not required (Low proficiency)
• Patient Financial Svcs Spec - HBI Learning must be completed during the onboarding process and prior to start Upon Hire Required

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.