Receptionist (m/f/d)

PLAZA Hotelgroup; Ulm; Hybrid; EUR 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Holiday pay

Christmas bonus

Pension scheme

Employee savings plan (BAV)

Employee discounts on stays

Health programs

Exchange program

Career development

Regular events

Zusammenfassung

PLAZA Inn Ulm, part of PLAZA Hotelgroup, is seeking a receptionist (m/f/d) to welcome guests, handle reservations, and manage check-in/check-out with a focus on service quality and efficiency.

You’ll work at Kässbohrerstraße 188, Ulm, in a friendly, professional team, with flexible hours, fair pay, and opportunities to exchange across locations.

Qualifikationen

• Front desk experience and customer-facing service orientation.
• Strong interpersonal and communication skills in English; German is a plus.
• Professional appearance and proactive problem solving.

Aufgaben

• Conducting check-in and check-out procedures.
• Welcoming, advising, and assisting guests at the front desk.
• Taking and processing reservations and managing cancellations.
• Managing cash register and invoicing processes.
• Maintaining guest records and handling general correspondence.
• Handling guest complaints with courtesy and efficiency.

Kenntnisse

Guest service orientation

Impeccable manners

Detail-oriented

Professional demeanor

Organizational skills

Responsibility & reliability

Flexibility & resilience

Tools

POS system

Reservation system

Jobbeschreibung

# Receptionist (m/f/d)The PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a pleasant work-life balance.### **With us, you'll experience:*** Employment with the #1 most popular employer in the hospitality, hotel, leisure, and tourism sector* A friendly and open-minded team in a family-like atmosphere with flat hierarchies* Good and fair employment conditions* Flexible working hours* Holiday pay and annual Christmas bonuses* Company pension scheme and employee savings plan (BAV starting in the 4th month of employment)* Personal PLAZA employee credit card for tax-free bonus payments* Various opportunities to participate in health promotion programs* Opportunity to work at other exciting company locations as part of an exchange program* Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels* Employee referral bonus### **What else do we offer:*** Regular Employee events* Personal development alongside our company's growth* Numerous career and advancement opportunities* Diverse training programs* Training and development opportunities within the Plaza Hotelgroup and the Best Western network* Individual employee support* Regular feedback sessions with your department head* Corporate benefits* A rapidly expanding corporation* A job in the world's leading hotel group with excellent career prospectsAnd much more!* A job in the world's leading hotel group with excellent career prospects ### Your Responsibilities:* Conducting check-in and check-out procedures* Welcoming, advising, and assisting guests* Taking and processing reservations* Managing the cash register and invoicing* Maintaining guest records, handling general correspondence, and filing* Managing complaints### We're a great fit if you possess the following qualities:* Strong guest and service orientation* Impeccable manners* Conscientious work ethic with an eye for detail* Competent and professional demeanor* Excellent organizational skills* High sense of responsibility, flexibility, and resilienceStill hesitant to apply because you think you only meet some of the requirements? Your personality and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!### Have we piqued your interest?Then we look forward to receiving your application, including your salary expectations and earliest possible start date.Work locationPLAZA INN UlmKässbohrerstraße 1889077 Ulm+49 731 [e-mail] [e-mail]