Receptionist (m/f/d)

West Pharmaceutical Services, Inc; Eschweiler; Vor Ort; EUR 34.000 - 43.000; Vollzeit

Zusammenfassung

West Pharmaceutical Services, Inc. in Eschweiler, Germany, is seeking a professional to manage the reception area, support visitors and internal contacts, and ensure a service-oriented, organized day-to-day operation.

The role emphasizes compliance with security processes and smooth front-desk workflows. The position is onsite five days a week, not eligible for relocation, with pay transparency detailing a base salary range.

Qualifikationen

• Experience in reception or front-desk roles is desirable.
• Good communication and interpersonal skills required.
• Basic understanding of security procedures and access control.

Aufgaben

• Provide professional reception and support for visitors, guests, suppliers, and employees.
• Handle incoming phone calls and inquiries; forward as needed.
• Manage organizational and administrative tasks in the reception area.
• Ensure smooth, organized, and service-oriented operations at the reception desk.
• Coordinate visitor registrations, badges, and reception documents.
• Support access control and comply with security requirements.
• Collaborate with internal departments for efficient processes.

Kenntnisse

Reception

Customer Service

German

English

Organization

Security

Ausbildung

Commercial/business-related training

Jobbeschreibung

Department: Maintenance

Location: Eschweiler, NW, DE

Description: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

No relocation is provided for this opportunity.

This is an onsite position, requiring the team member to be onsite 5 days a week.

To be filled: asap

Contact Details: fulltime, permanent

Job Summary

The reception area is a central point of contact within our company. In this role, you will be responsible for the professional management of reception-related activities and will make a significant contribution to ensuring an organized, service-oriented, and secure day-to-day operation. In addition to supporting visitors and internal contacts, you will also handle organizational and administrative tasks and help ensure compliance with defined reception and security processes.

Essential Duties and Responsibilities

• Professional reception and support of visitors, guests, suppliers, and employees
• Receiving, handling, and forwarding incoming phone calls and inquiries
• Managing organizational and administrative tasks in the reception area
• Ensuring smooth and professional operations at the reception desk
• Coordinating visitor registrations and managing visitor badges and reception documents
• Supporting access control procedures and compliance with relevant security requirements
• Carrying out general administrative and organizational tasks in the reception and office area
• Cooperating with internal departments to ensure efficient processes

Education

• Successfully completed training in a commercial/business-related field or in the hotel and hospitality industry is desirable

Work Experience

• Initial relevant professional experience is desirable

Preferred Knowledge, Skills and Abilities

• Professional attitude and appearance, along with a strong sense of responsibility
• Friendly, confident, and positive demeanor, with a highly developed service-oriented mindset
• Very precise and structured way of working, reliability, and flexibility
• Organizational skills
• Intercultural competence
• Very good language skills in German and English; additional languages are an advantage

Pay Transparency:

The annual base salary range for this position is€33,968.00 - €43,232.00. Total target compensation is determined using objective and gender-neutral criteria, including relevant experience, qualifications, skills, market benchmarks, geographic location, and the scope and responsibilities of the role.

This position may be eligible for variable compensation and other incentive programs in accordance with the terms of the applicable plans within the country of employment. In addition, team members are eligible to participate in the company’s benefits and total rewards programs applicable to their location and employment status.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.