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National Autistic Society; Deutschland; Hybrid; EUR 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Auto-enrolled pension

33 days annual leave (including public

Induction and autism training

Staff discounts for shopping, cycling,

Cash plan for health care

Life assurance 2x salary

Flexible benefits package

Employee Assistance Programme

Headspace mindfulness access

Blue Light Card

Zusammenfassung

National Autistic Society in London is seeking an experienced Supporter Care Manager to lead the Supporter Care function within the Fundraising Operations Team. You will oversee day-to-day operations, ensuring timely, high-quality responses to supporters, donors, and enquirers while shaping compliance and experience strategies.

You will provide strategic leadership on fundraising compliance and continuous improvement, strengthening relationships and supporting income growth.

Qualifikationen

• Experience leading supporter care, customer service or contact centre operations.
• Proven experience managing and developing teams and improving processes.
• Knowledge of fundraising regulations, the Code of Fundraising Practice and UK GDPR.
• Strong leadership and communication with stakeholders across teams.

Aufgaben

• Lead and develop the Supporter Care team to deliver high-quality service.
• Drive supporter journeys and engagement using feedback and data insights.
• Oversee fundraising compliance activities and regulatory reporting.
• Manage supporter feedback and complaints across channels.

Kenntnisse

Supporter care leadership

Team management

Regulatory compliance

Stakeholder communication

Jobbeschreibung

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join Us as a Supporter Care Manager

The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a

Supporter Care Manager within the Fundraising Operations Team. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are:

https://www.autism.org.uk/

About the Team

The Fundraising Operations Team plays a vital role in supporting the National Autistic Society's fundraising activities and supporter engagement. Working closely with fundraising, data services and operational teams, we ensure supporters, donors and members receive an excellent experience while maintaining the highest standards of compliance, governance and operational effectiveness. The team champions a supporter-focused culture and continuously seeks opportunities to improve supporter journeys, engagement and retention.

About the Role

We are looking for an experienced and proactive Supporter Care Manager to lead our Supporter Care function and deliver an exceptional supporter experience. You will oversee the day-to-day operation of the Supporter Care team, ensuring supporters, donors, members and enquirers receive high-quality and timely responses across all interactions. You will also provide strategic leadership on fundraising compliance, supporter experience and continuous improvement, helping to strengthen supporter relationships, maximise engagement and support long-term income generation.

What You’ll Do

• Lead and develop the Supporter Care team, ensuring high performance and excellent service delivery.
• Champion a supporter-centred approach, using feedback and insight to improve supporter journeys and engagement.
• Oversee fundraising compliance activities, ensuring adherence to fundraising regulations, GDPR and internal policies.
• Manage supporter feedback and complaints, including regulatory reporting requirements.

What We’re Looking For

• Experience leading supporter care, customer service or contact centre operations.
• Proven experience managing and developing teams and improving operational processes.
• Knowledge of fundraising regulations, the Code of Fundraising Practice and UK GDPR requirements.
• Strong leadership, stakeholder management and communication skills.

What we can offer you

• Pension – Auto-enrolled pension scheme.
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
• Training – Great induction and training, including autism training.
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare – Cash plan for permanent staff.
• Life Assurance – 2x your base salary.
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support – 24-hour Employee Assistance Programme and counselling.
• Mindfulness – Free Headspace app for you and up to 3 family/friends.
• Blue Light Card – Eligibility for discounts.

Supporter Care Manager

Company: National Autistic Society

Salary: Not specified

Hours: Full-time

Location: Hybrid, EC2A 3NH

Job type: Permanent

Posting date: 10 Sept 2026

Closing date: 10 Oct 2026

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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