R-2301 Customer Service Representative

VantageSpecialtyChemicals; Leuna; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation under the CHE

Company pension plan

30 days vacation per year

Permanent, full-time position

International, intercultural culture

Job summary

Vantage Leuna GmbH is seeking a Customer Service representative to process customer purchase orders and monitor deliveries to ensure timely fulfillment under service agreements.

You will collaborate with the Coordination team to support regional guidelines and contribute to ongoing process improvements while maintaining high-quality customer service.

Qualifications

• Completed vocational training as an office management clerk, industrial clerk, freight forwarding clerk, or comparable commercial vocational training.
• Initial professional experience in customer service.
• Extensive knowledge of MS Office.
• Ability to handle stressful situations effectively.
• Ability to provide professional feedback to customers and internal departments.
• Fluency in spoken and written German.
• Spoken and written English at a minimum B1 level.

Responsibilities

• Processing purchase orders from customers and supported sales representatives.
• Monitoring deliveries and inventory levels to ensure timely fulfillment.
• Adhering to regional guidelines and contributing to process improvements with the Coordination team.
• Informing customers about order status and coordinating with internal departments.

Skills

Customer service experience

MS Office

Stress management

Feedback to customers

German fluency

English proficiency

Education

Office/Industrial Clerk training

Tools

MS Office

Job description

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here. For more information visit: vantagengr? or LinkedIn/vantage.

Job Description

WHAT YOU CAN EXPECT

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.

CORE TASKS

• Recording incoming orders within the timeframes specified in the service agreement.
• Carrying out all processes specified during order entry: inventory checks, lead times, approvals, etc.
• Assisting the state and the relevant suppliers with all inquiries directed to the specialized departments and in the after-sales area.
• Tracking placed orders through to delivery. Informing the customer about the status of the orders

WHAT WE OFFER

• Attractive benefits: competitive compensation based on the regional collective bargaining agreement for the chemical industry and a company pension plan
• 30 days of vacation per year
• A permanent, full-time position
• Responsibility for people and the planet: Our corporate standards place the highest priority on safety, ethical principles, and shaping a sustainable future
• A dynamic, international, and intercultural corporate culture characterized by teamwork, respect, and mutual appreciation
• Shaping the future: We believe that the knowledge, qualifications, and motivation of our employees are the key to our company’s success. Every single person has the opportunity to make an important contribution.
• Opportunities for growth: Vantage supports your personal professional development to help you build a successful career

Vantage Leuna GmbH complies with all data protection regulations. By submitting your application, you grant us permission to use your documents internally (both within and outside the EU) as part of the application process.

Qualifications

YOUR PROFILE

PROFESSIONAL CAREER

• Completed vocational training as an office management clerk, industrial clerk, freight forwarding clerk, or comparable commercial vocational training

KNOWLEDGE, SKILLS, & TALENTS

• Initial professional experience in customer service
• Extensive knowledge of MS Office
• Ability to handle stressful situations effectively
• Ability to provide professional feedback to customers and internal departments
• Fluency in spoken and written German
• Spoken and written English at a minimum B1 level

Additional Information

Vantage is an equal opportunity employer. Qualified applicantswill receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.

About Vantage

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you will be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt, and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We are convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence, and shared achievement. Most importantly, we know you are going to like it here. For more information visit: vantagengr? or LinkedIn/vantage.