Quality Specialist

Abb Holdings Inc; Heidelberg; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

ABB in Heidelberg is seeking a Quality & CI Manager to lead deployment of the quality strategy within Building Automation. You will collaborate with customers, manufacturing and operations, product management, compliance and cross-functional teams to drive world-class quality and sustainable operations.

The role emphasizes prevention, robust root cause analysis, and CAPA, plus ensuring product lifecycle conformity and ISO 9001 compliance across the local unit. Hybrid/remote work model offered.

Qualifications

• Engineering or Quality Management degree in a related discipline.
• 2-5 years of experience in quality assurance, quality engineering, or quality management, preferably with electrical products or KNX systems.
• Experience with software quality assurance and testing methodologies; knowledge of Product Compliance; familiarity with AI tools in quality processes.

Responsibilities

• Ensure timely resolution of quality issues affecting customers, production, suppliers, or other stakeholders.
• Ensure effective root cause analysis and implementation of sustainable CAPA.
• Ensure new products are developed, validated, and released in compliance with quality standards and customer requirements.
• Collaborate with cross-functional teams to identify risks and drive quality-related risk management activities.
• Monitor and analyze quality data and drive improvement on KPIs such as Customer PPM and Cost of Poor Quality.
• Ensure ISO 9001 compliance and alignment with regulatory obligations and internal standards.
• Support audits and continuous improvement initiatives to enhance product quality and process performance.
• Escalate critical quality issues to appropriate management levels.

Skills

Quality management

Root cause analysis

Cross-functional collaboration

Professional communication

Education

Engineering or Quality Management degree

Tools

CAPA systems

QMS/IMS

ISO 9001 knowledge

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality & CI Manager

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: hybrid / remote. This role is contributing to the Building Automation Business Line. Main stakeholders are customers, manufacturing and operations teams, product management, compliance and regulatory functions, and cross-functional quality working groups.

You will be mainly accountable for:

• Ensure timely resolution of quality issues affecting customers, production, suppliers, or other stakeholders
• Ensure effective root cause analysis and implementation of sustainable CAPA (corrective and preventive actions).
• Ensure that new products are developed, validated, and released in compliance with applicable quality standards, customer requirements, and regulatory obligations
• Collaborate with cross-functional teams to identify risks and drive quality-related risk management activities
• Monitor and analyze quality data and drive improvement on main KPIs (quality key performance indicators) such as Customer PPM and Cost of Poor Quality.
• Ensure compliance with ISO 9001, regulatory requirements, customer specifications, and internal quality standards.
• Ensure product and process conformity throughout the entire product lifecycle.
• Support audits and continuous improvement initiatives to enhance product quality, process performance, customer satisfaction and QMS/IMS.
• Ensure timely escalation of critical quality issues, compliance risks, and customer-impacting non-conformities to the appropriate management levels.

Qualifications for the role:

• You hold a degree in Engineering, Quality Management, or a related discipline.
• You have minimum 2-5 years of experience in quality assurance, quality engineering, or quality management, ideally working with electrical products or KNX systems.
• You are skilled in identifying critical quality issues, assessing their impact, and escalating them appropriately to senior management and key stakeholders.
• You are passionate about customer focus, professional communication, structured problem-solving, cross-functional collaboration, and maintaining a compliance-first mindset.
• You demonstrate initiative, attention to detail, and the ability to work effectively in a fast-paced environment.
• Experience with software quality assurance and testing methodologies, knowledge of Product Compliance, and familiarity with AI tools in quality processes would be an advantage.
• You are at ease communicating in English (required). Additional language skills are an advantage.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.